Technology Delivery Manager

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Job Overview:
LPL's Technology Solutions team is looking for a detail-oriented Technology Delivery Managerwith a broad range of technical skills and a customer service mindset to build, manage and grow our customer-facing technical support program. This position will be responsible for overall assessment, maintenance, improvements, and ongoing management of our current program iteration. The successful candidate will work with the team and business partners to develop efficiencies in current processes, identify areas for improvement, act on customer feedback, manage escalations, and develop a strategy for future iterations of the program.
Responsibilities:

• The Advisor Affiliate Technology department provides end-to-end technology and support for a select group of LPL's independent and employee financial advisor customers. You will be part of a small team working alongside internal support teams, business partners, and externally managed service providers to deliver world-class technology and service to our customers.
• Provide onsite technical delivery oversight and management including dotted line management of program field technicians
• Assess and improve internal processes and procedures
• Identify program issues or weakness and drive change and/or correction
• Build product and service tie-ins with other departments and groups including Information Security and Compliance teams
• Act as a liaison between clients, LPL services, and vendors providing technology services and support
• Organize field deployments for clients remotely, or onsite, as needed. Triages with vendors for onsite dispatch when required
• Act as project manager for Advisor onboarding's, working closely with engineers, LPL project managers and 3rd party vendors
• Meet regularly with clients to obtain feedback
• Ensure and/or improve client satisfaction to promote client retention
• Act as point of escalation for service-related issues, potentially after hours or on weekends, as needed
• Consult with Advisors to understand practice needs and recommend appropriate services to meet those needs
• Manage budgets for software/hardware purchases, vendor contracts, and travel
• Develop strategy and roadmap for future program improvements and iterations
• With little direct supervision, problem-solve a myriad of issues relating to security/compliance, operations, and technology concerns
• Maintain current knowledge and understanding of LPL's offerings, Sponsor products, market dynamics and industry trends
• Perform other duties as assigned

What are we looking for?
We want strong collaboratorswho can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:

• Ability to work from our Fort Mill, SC office full time and openness travel to customer sites up to 25% of the time
• 5-7 years' experience in the technology services field
• 1-3 years program management experience
• 2+ years' of small to medium-sized project management experience
• 2+ years' of people management and/or task/work management experience

Core Competencies:

• Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening
• Excellent communication skills both written and verbal

Preferences:

• Understanding of network management (Azure, Cisco Meraki, VOIP phones, telephony, and cabling)
• Managed IT Services and/or IT Field Services experience
• Budget management
• Product management/ownership
• Experience with Financial Services companies in the SMB space a plus (Broker Dealers, Insurance Brokers, RIAs, Hedge Funds)

Pay Range:
$93,200-$139,800/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (800) 877-7210.