Technology Assistant

POSITION SUMMARY: This position provides Tier 1 technical support to school staff and students, acting as a first-line of support for all hardware and software technical questions. This position will be assigned to support staff as they work with and use technology, and will play a critical role in school infrastructure.The person who fills this position must be able to work independently, be intrinsically motivated, highly organized, detail oriented, generate creative solutions, and self-monitoring of personal performance, while focusing on staff and students needs, providing solutions in a timely and sensitive manner.ESSENTIAL FUNCTIONS: Technical: Install new workstations, laptops, printers, and peripherals, preparing them for use; including recyclingProvide first-response technical support, including testing and troubleshooting workstations, laptops, printers, Smart Boards and peripherals; contacting vendor support as requiredInstall, test and troubleshoot software applications (instructional and administrative), being conscious of software requirements, license restrictions, and end- user needsWork with the Technology Department to manage and maintain building wiring closets, including cleanliness, labeling, and cable managementWork with the Technology Department to maintain optimal network performance and securityMaintain personal and professional technology skills, keeping current with industry trends and bringing that knowledge forward for the good of the organization Non-Technical: Help manage and coordinate online educational testing of studentsHelp manage and maintain accurate building technology inventory records and countsDevelop a strong sense of trust among end-users and strong working relationships with diverse colleagues.Promote a positive and professional image of the District at all timesParticipate in meetings as required, offering insight and direction to peoples use of technology as it relates to the Districts Information Literacy and Technology PlanCooperate and coordinate with other members of the technology programQUALIFICATIONS: High school diploma supplemented by at least one year of college, technical, or on the job trainingDemonstrated field experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalationWide range of computer hardware and software experience in a networked environment and/or a willingness to learn new and emerging technologies as they are introduced to the schoolsDemonstrated knowledge and field experience with basic applications including word processing, spreadsheets, and databasesDemonstrated ability to train staff and work with students on a variety of technology tools; including: productivity suites, learning applications, and web-based softwareDemonstrated field experience working with confidential and time-sensitive mattersDemonstrated strong oral and written communication skillsDemonstrated organizational skills, with attention to detailAbility to physically lift and carry technology equipment (approximately 40 lbs.)This position must possess and maintain a current, valid Driver License. Driving to and providing on-site support at all NEC locations is required. OTHER: Perform other responsibilities as assignedSchedule: Monday through Friday, Schedule TBDSalary: $22-25 per hour based on experienceAnticipated Start Date: April 16, 2024