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Form of workFamily owned and operated high-line automotive dealership in beautiful Carlsbad just minutes from the ocean seeking an experienced full-time Service Technician in the Service Department.
ESSENTIAL DUTIES
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Diagnoses cause of any malfunction and performs repair.
- Communicates with parts department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
- Properly documents all work performed and recommended on the repair order.
- Road tests vehicles when required.
- Participates in manufacturer and dealer training programs, achieving certification levels as directed by management
- Communicates with customers when requested.
- Keeps abreast of manufacturer technical bulletins.
- Supervises work of any apprentice technicians as assigned.
- Reports machinery defects or malfunctions to supervisor.
- Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Keeps shop area neat and clean.
- Maintains and is accountable for all dealership owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.
- Maintains professional appearance.
QUALIFICATIONS
A Technician must be able to diagnose vehicle issues and carry out maintenance and repairs as prescribed by the manufacturer's repair instructions. Work must be completed in a timely manner without compromising accuracy and thoroughness. A technician must always look out for their own safety, the safety of fellow employees, and the safety of the customer's vehicle. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Jaguar Land Rover Technician
- ASE Certifications a plus
- Other OEM Master or senior level certifications
TECHNOLOGICAL APTITUDE
- General computer, email, and word processing skills
- Proficiency in using several software and web-based systems, such as the Dealership's Management System, the Manufacturer's online service portals, and the dealership's shop efficiency system.
- Proficiency in using diagnostic systems, tools, and procedures as mandated by the Manufacturer and/or dealership
- Proficiency in technological knowledge commensurate with a Jaguar Land Rover Level 2 certified technician
- Ability to absorb, retain, and demonstrate vehicle technology information
- Ability to become quickly proficient in using the basic features of the dealership's telephone system (i.e. answering calls, transferring calls, putting calls on hold, etc.)
LANGUAGE & COMMUNICATION SKILLS
- Ability to communicate courteously, professionally, and effectively in person, through email, and over the telephone.
- Ability to effectively explain issues and repairs to both customers and internal dealership personnel.
- Ability to write thorough, clear, and accurate notes of diagnosis, maintenance, and repair work
- Ability to accurately complete all required documentation, such as Certified Pre-Owned inspection checklists, multi-point inspections, and pre-delivery inspections.
- Ability to write simple business correspondence
- Ability to read, analyze, and interpret documents such as
- repair orders
- complex technical procedure instructions
- technical bulletins
- general business communications
- safety rules
- training material
- CSI reports
- Vehicle History reports
- Warranty/Service Contract documentation
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to memorize and understand mathematical equations and procedures relating to diagnosis and repair work.
- Ability to calculate figures and amounts such as proportions, ratios, percentages, area, circumference, and volume.
- Ability to apply calculations to practical situations.
- Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to interpret a variety of complex instructions furnished in written and oral form.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
- Ability to solve practical problems
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to deal with problems involving a multiple abstract and concrete variables in situations where only limited standardization exists.
- Ability to prioritize tasks to meet customer service and dealership standards.
Pay Scale Information: $75,000 to $145,000 is the expected total annual earnings after factoring in all forms of compensation, including hourly pay, bonuses, overtime, benefits (vacation and sick), etc. The hourly rate for this position ranges from $32/hr.-$40/hr. Bonuses range from $10,000 to $75,000 per year based on performance.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Driver's License
- Automotive Service Excellence (ASE) Certifications
Job Requirements:
- Clear criminal background.
- Clear drug-screen.
Eligible Benefits
- Relocation Assistance
- Paid vacation
- Medical, dental and vision coverage available
- Paid training and development
- 401(k) retirement plan
- Career growth opportunities
Why Hoehn Motors?
The Hoehn family has been in the automobile business since the 1920s. In 1938, T.W. Hoehn was awarded a Chevrolet franchise in Memphis, Tennessee. He passed that dealership to his son, T.W. Hoehn, Jr., when he retired in 1950. T.W. Hoehn, Jr., expanded their Hoehn Chevrolet footprint across the country, adding franchises in St. Louis, Kansas City and Beverly Hills. In 1970 he sold the dealerships and retired to La Jolla. In 1975, he saw an opportunity to buy Brooking Oldsmobile-Honda-Mercedes in Car Country Carlsbad, one of the first "auto-malls" in the country. His timing was serendipitous, as 1975 saw the end of a recession and the rapid economic and population growth of North County, as well as the surge in popularity of Honda and Mercedes-Benz in the U. S. marketplace. Mr. Hoehn was quickly joined by his sons, Bill and Bob, who continue to oversee the day-to-day operations of the business alongside their children- Ted, Adrienne, Jo Hannah and Susanah. Today, the Hoehn Family of Dealerships proudly represents 8 brands in Carlsbad (Acura, Audi, Honda, Jaguar, Land Rover, Porsche, Mercedes-Benz and Sprinter) and a second Audi dealership in Temecula. The family owned and operated dealerships are proud to offer a world-class inventory, staff and customer service. Visit any of our dealerships today and see for yourself how we've continued to set the standard in dealerships for almost 100 years and four generations!
