Address
Form of workREQUISITION #: req7384
DEPARTMENT: Utilities Customer Connections
LOCATION: 222 LAPORTE
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $45,840.00 - 68,759.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $51,000.00 - 63,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 12/21/2023.
You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and motor vehicle report required.
Why Work For the City of Fort Collins?
- Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
- Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
- Retirement + company contributions - after 6 month probation period and immediate vesting
- Flexible spending: Medical expenses FSA, dependent FSA or both
- Employee Assistance Program: counseling, legal, financial assistance
- Life insurance, short-term and long-term disability
- Wellness program, workout facilities
- Employee/family onsite health clinic
- Learning and development opportunities at all levels in the organization with opportunities for career mobility
- Collaborative work environment
To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure
Job Summary
The City of Fort Collins is seeking a Technician I, Customer Care and Tech Ops (CCT Ops) to play a pivotal role in executing a diverse range of responsibilities in both the field and office, critical to the efficient management of utility customer accounts. This multifaceted role involves meter reading, initiation and termination of services, resolution of delinquency issues, and the completion of comprehensive inspections for the installation of distributed energy resources such as solar panels and battery systems. The role requires a high level of attention to detail, as well as the ability to adapt to evolving industry standards and technological advancements.
Essential Duties and Responsibilities
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
- Monitors automated systems and evaluates customer accounts for payment delinquency.
- Coordinates disconnection of metered utility services via automated systems or manually for non-payment.
- Disconnects and reconnects metered services via automated systems or manually for service initiation and termination.
- Coordinates in-person or written customer communications as an alternative process for utility disconnection, primarily for commercial customers.
- Obtains and verifies standard manual utility meter readings.
- Manages non-standard, failed automated meter readings.
- Physically inspects residential distributed energy resource (e.g. solar and battery) systems for compliance with regulations.
- May coordinate customer account information with the City's collection agency.
- May analyze and resolve unauthorized utility usage (theft) at a premise.
- May assist with reviews and approvals of distributed energy resource (e.g. solar and battery) installation plans submitted to Utilities.
- May provide customers and solar contractors with project information and status.
- May analyze, administer and process customer bankruptcy and bad debt accounts according to legal requirements, as requested.
- Provides subject matter expertise and testing for new and existing technology systems and processes, as requested.
- Assists with after-hours account resolution.
- Responds to customer inquiries, requests and complaints; interfaces with customers (in person, by phone, electronically).
- Uses electronic devices for communication, email, text, pictures, and software programs.
- Operates utility meter equipment and uses a variety of tools.
- Occasionally works in close proximity to high-voltage electric meters.
- Follows City, APPA, and Electric Utility personnel safety regulations and procedures.
- Tracks inventory.
- Maintains records, documents, maps, and databases. Tracks and reports on performance metrics.
- May oversee and direct work of temporary employees.
- May assist with training of new and temporary employees.
Management Responsibilities
No
City Competencies
- Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
- Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
- A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
- A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
Required Knowledge Skills and Abilities
- Strong communication and customer service skills, with ability to deescalate tense customer interactions. Collaborates effectively.
- Collaborates with colleagues and contributes ideas for process improvements.
- Demonstrates flexibility and ability to set priorities, work under pressure, handle a multitude of details with efficiency and clarity, while serving as a member of cross departmental teams.
- Defuses and deescalates dissatisfied customers and situations.
- Maintains highest standards of honesty and integrity.
- Implements decisions using good judgment and knowledge of the organization's policies and procedures.
- Knowledge of OSHA and DOT standards.
- Ability to operate and maintain a variety of specialized tools and equipment to perform daily tasks.
- Ability to use electronic devices for communication, email, text, pictures, and software programs.
- Ability to read maps, blueprints, and construction plans on paper and on computers.
- Ability to work "on call" and after hours.
- Knowledge of basic math skills and data entry skills.
- Knowledge of and fully qualified to safely work in and around energized high voltage equipment.
- Proficient in technology applications.
- Ability to acquire knowledge of department-related City ordinances, policies, procedures, regulations and laws, as well as of the services and product offered by Utilities.
- Ability and licensure to operate and maintain a city vehicle, including during inclement weather conditions.
- Ability to acquire proficiency in reading electrical diagrams and relate plan representations to solar and battery storage systems.
- Ability to meet service levels, metrics and deadlines with limited supervision.
Required Education
Minimum/PreferredEducation LevelMinimum High School Diploma of GEDPreferred Bachelor's/Associate's degree from an accredited college or university
Experience Requirements
- Six months or more of specialized training. Experience with electric and water meters.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Certifications/Licenses/Specialized Training
- Valid driver's license. First aid - CPR certification. NIMS 100 and 700. Other safety courses as requested.
The content in this posting was created for recruitment purposes. To view the full job description click the link below.
Technician I, CCT Ops
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.
Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.
BACKGROUND CHECK AND MOTOR VEHICLE REPORT REQUIRED
Note: Some information in your application may be public information under the Colorado Open Records Act.
