Technical Writing Staff

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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Job Description
As a Staff Technical Writer, Financial Services Cloud, you're a creative problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, as well as creating videos, tutorials, and other user assistance for enterprise business applications. You aren't afraid of code or complex technologies, and, ideally, have experience producing API or other developer documentation. You enjoy information design for large-scale projects and you are excited about collaborating with multiple stakeholders to build high quality content for different audiences. You have strong project management and organizational skills, excellent communications skills, and the tenacity, humor, and people skills to work with and efficiently obtain information from a wide variety of team members. You can also create tutorials, videos, and other user assistance to help developers build on our infrastructure. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the company. You understand that autonomy and teamwork aren't opposing, but complementary, values. You're excited by continual learning to deepen your product, technology, and tools expertise. You model a sense of calm for other team members, and you encourage feedback for your performance. You'll use innovative technical communication tools and Agile methodologies to deliver the best work of your career!
Responsibilities: Own, create, and maintain documentation and in-app assistance for the
Salesforce Industries Financial Services vertical.
Required Experience:
• At least 10 years of experience documenting software for technical audiences
• Ability to manage multiple deliverables within tight deadlines
• Ability to respond quickly and confidently to shifting priorities
• Excellent people and communication skills
• Ability to write clean, concise, and approachable docs
• Experience creating clear, effective UI text
• Experience writing API documentation
• Experience documenting SaaS applications or enterprise-class client/server software
• Experience with XML-based authoring tools such as Oxygen and knowledge of DITA
• Ability to quickly learn new and complex technologies
• Excellent problem solver
• Strong team player
• Strong advocate for the customer
• Track record of improving existing styles, processes, and teams
• Ability to work with management to establish goals and priorities
• Bachelor's degree in a technical or communications field
Preferred Experience:
• Experience creating in-app tutorials or other training materials
• Experience with source control software such as Perforce or Git
• Experience with video and image editing software
Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $120,300 to $180,500.
For Colorado-based roles, the base salary hiring range for this position is $109,400 to $150,500.
For Washington-based roles, the base salary hiring range for this position is $109,400 to $165,500.
For California-based roles, the base salary hiring range for this position is $120,300 to $180,500.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.