Technical Writer

Invitation Homes offers high-quality homes for lease in desirable neighborhoods across America. As the nation's premier home leasing company, we own and operate approximately 85,000 properties. Our talented associates create excellent customer experiences and work hard to ensure our homes are maintained to the highest standards. We are seeking candidates who are ready to join us in providing exceptional service to internal and external customers and who embrace our fast and friendly approach.
Essential Job Duties and Responsibilities

• Determines the needs of users of technical documentation
• Partners with subject matter experts (SMEs) to document internal workflows and SOPs
• Shadows associates and accurately captures steps and methods use to complete processes and/or procedures
• Partners with Manager, Quality to create, maintain, and publish Job Guides for local roles related to leasing and/or property management
• Provides input on complexity of SOPs to help determine method of delivery
• Writes complex and technical information in a way that is formal yet easily understood and followed
• Collects associate feedback to update and continuously improve internal and/or external content
• Creates, reviews, and/or edits content for the organization's knowledge management system (KMS)
• Creates, reviews, and/or edits email templates for communication between internal associates and customers
• Partners with Marketing to create effective FAQs and/or content that maximizes self-service
• Reviews and proposes edits for policy changes initiated by National LPM leadership
• Develops, gathers, and disseminates changes in policy that affect Operations
• Drafts and/or edits communications to be sent on behalf of the National LPM department
• Maintains awareness of ongoing expectations and adapts quickly to change
• Performs other duties as assigned

Education and/or Experience

• Bachelor's degree or equivalent
• Minimum two (3) years' experience in writing institutional policies, processes, and/or procedures
• Experience in leasing, property management, real estate, or equivalent strongly preferred
• Experience with Yardi Voyager and/or Salesforce preferred

Required Licenses or Certifications
None
Skills/Specialized Knowledge

• Extensive experience with Microsoft Office, including Outlook, PowerPoint, and Excel
• Strong command of grammar and ability to communicate effectively with clear and concise language
• Excellent organizational and time management skills
• Keen understanding of flow charts and formal procedural guides
• Works well under pressure and maintains a professional demeanor

Other Requirements

• English language proficiency must be equivalent to CEFR C1 or C2
• Able to multitask and easily follow steps involving multiple applications
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Must maintain professional appearance
• Must be proactive, self-directed, and self-motivated
• Works on a regular and consistent basis; overtime may be required occasionally

Physical and Mental Demands
This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
This is a hybrid role. Being in the office at least two days per week may be required. The standard office environment may be busy and noisy at times.
Salary Range
$46,050.00 - $79,820.00Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.