Technical Writer

Job Duties and Responsibilities:

Summary Role Description:

The Technical Writer also supports the organization and/or the customer by providing administrative support that includes editing and proof-reading work (manuals, reports, brochures or articles), presenting complex data in a clear and concise medium, and helping to meet deadlines.

Provides Support:

· Writes and edits technical documents including reference manuals and product manuals

· Writes and edits procedural documentation such as user guides and manuals

· Determines type of publication that will best serve the project requirements

· Coordinate efforts to solicit, collaborate, gather, organize and consolidate procedural approaches from around the organization.

· Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process

· Plans writing processes and sets timelines and deadlines

Delivers Industry Leading Customer Service:

· Ensures every customer concern is addressed in a timely manner with a focus on customer satisfaction

· Approaches customer service with a long-term perspective that balances the needs of the customer and the company

· Pro-actively assists with assessing the needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding

· Gathers feedback from customers, designers, and manufacturers to improve technical documents

Ensures a Safe Work Environment:

· Champions Incident and Injury Free (IIF) environment for department

· Establishes tone and sets example for Safety Always attitude by ensuring that safety rules are followed, and that corrective action is taken when rules are broken

Education and/or Experience:

· Bachelor’s degree or minimum of 6 years related experience (and/or training)

· Construction background or experience is preferred

· Bi-lingual skills are preferred.

Skills:

· Proficient with Microsoft software programs such as Suite, Word, Excel, Outlook, and PowerPoint

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work with and within groups of co-workers to gather input and develop document consensus
• Ability to work in a team environment

· Ability to provide strong customer service

• Ability to define problems, collect information, establish facts, and draw valid conclusions.

All candidates will be asked to provide work samples and references if interviewed.

EOE Disability/Veterans

Salary: $60,800-$76,000

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $60,800.00 - $76,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Monroe, OH 45050: Relocate before starting work (Required)

Work Location: In person