Technical Writer

About NCRVOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
Job Description

• Research, design, and develop print and online documentation for a variety of audiences for software products in accordance with product release schedule and the Documentation team style guidelines.
• Collaborate with product owners/SMEs to understand the requirements and features being built in the product and convert them into user comprehensible document.
• Must be a self-starter who pushes through their projects with minimal direction/handholding.
• Must have strong interviewing skills and be capable of building relationships with multiple subject matter experts.
• Must have a strong desire to add value to the customer's experience and overall success.
• Must have strong work ethics.

Responsibilities

• Plan, create, and produce written documentation for systems, products, software, and technologies - including user guides, release notes, and training materials.
• Analyze and summarize functional specifications and works with demo or prototypes to understand product functionality.
• Run quality checks on their own deliverable before sending them to the customers
• Review documentation produced by other team members.
• Actively participates in the Agile scrum meetings (Good to have).

Required Skillset

• 7+ Years in Technical Writing and Technical Document Creation on Software Products.
• Has knowledge of commonly used concepts, practices, and procedures within the technical writing field.
• Excellent organization and communication skills.
• Excellent problem solving and teamwork skills.
• Technical aptitude with desire to master advanced desktop publishing tools.
• Can-do attitude, willingness to expand knowledge base, and grace under deadline pressure.
• Good interpersonal skills, including the ability to communicate, interview subject matter experts, and work quickly and effectively in a quality-oriented team environment.
• Pays attention to detail.
• Proficiency with Adobe FrameMaker and Adobe Acrobat is desirable
• Hands-on experience in GitHub and Markdown is desirable
• Proven technical writing and editing skills.
• Strong research skills including gathering and analyzing data from multiple sources
• Detailed oriented, autodidact, organized, high communication skills and self-managed.
• Manage multiple projects concurrently and meet all documentation deliverable deadlines
• Research and evaluate new documentation tools and methods (nice to have)
• Capable of becoming an SME for the assigned Product or Solution.

Qualification

• Graduate in any discipline but an engineering graduate is preferable.

Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes