Technical Writer

Position Summary/Objective:

The Technical Writer’s primary responsibility is to develop expertise in AstroNova products and create technical publications that help customers succeed with those products.

AstroNova is looking for an individual who:

• Will be responsible for creating technical publications that help customers install, configure, use, and maintain AstroNova products
• Communicates clearly with grammatically correct, informative content
• Has an exceptional attention to detail and high quality standards
• Can demonstrate success in developing multiple publication projects simultaneously from start to completion
• Identifies the information needs of customers and delivers innovative solutions to meet those needs

Duties and Responsibilities:

• Create and maintain technical publications such as user guides, service guides, help systems, application notes, training materials, and other publications
• Develop expertise in hardware and software products through hands-on experience, review of engineering documents/schematics, and conversations with subject matter experts
• Write clear and comprehensive instructions that guide readers through complex technical tasks
• Proofread and edit a wide variety of technical publications for accuracy, consistency, branding, professionalism, and compliance
• Stay informed about changes in technical communication tools and trends to implement best practices for continuous improvement

Required Education and Experience:

• Bachelor’s degree in English, Communication, Journalism, or a related field
• 2-3 years related experience in technical writing, technical support, or a related field
• Excellent writing, editing, and proofing skills
• Experience documenting hardware and software systems, and the ability to quickly learn new tools and technologies
• Strong collaboration, planning, organizational, presentation, and project management skills
• Goal oriented and able to work under pressure to handle multiple tasks and priorities to meet both internal and external deadlines
• Ability to deal positively with constructive criticism, unexpected developments, and diverse perspectives
• Technical skills including Microsoft Windows and Office, Adobe design tools, and markup languages such as HTML and XML

Preferred Skills, Experience, and Certifications:

• Experience developing user guides, service guides, help systems, and training materials for hardware and software technology products
• Technical illustration using CAD and 3D modeling software
• Structured authoring with XML (DITA)
• Adobe FrameMaker, Acrobat, Illustrator, and Photoshop

Location:

Remote. Within commuting distance of an AstroNova office (Elk Grove Village, Illinois or West Warwick, Rhode Island).

AstroNova is an Equal Opportunity and Affirmative Action (EOAA) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran, or disabled status.