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SalaryJOB SUMMARY
The Technical Training Specialist is responsible for conducting the product installation training for the Sales representatives and customers at various locations, distributions centers and customer locations.
ESSENTIAL FUNCTIONS:
- Comply with Westlake Safety Policies and Procedures
- Support the sales team with any and all technical questions
- Provide technical support in person or via phone for sales representatives and customers
- Roofing experience
- Train sales on any new product launch
- Test new products for fit for use
- Support Third party testing as needed
- Maintain designated training facilities
- Travel to customer locations to administer trainings, provide support, and assist with technical troubleshooting
- Communicate closely with sales and management to ensure adequate training and asses training needs
- All other duties as requested or assigned
KNOWLEDGE, SKILLS AND ABILITIES
- Strong computer literacy: Word, Excel, & PowerPoint
- Excellent oral and written communication skills
- Strong problem-solving skills
- Able to make sound decisions independently
- Ability to influence cross-functional teams
- Tactful, Diplomatic, Empathetic. Says the right thing, knows how to bridge gaps of understanding, and is sensitive to others
- Willingness to help and train others as required
- Self-starter and willing to follow up until project is completed
- Must be able to work independently
- Project Management skills
- Effective communication skills when dealing in person on the telephone or computer e-mail communications
- Communications must be tactful with customers, managers and other levels of personnel.
- Pay close attention to detail
- Organize and schedule work effectively
- Work well under time constraints and handle multiple tasks
- Work in a fast-paced environment
- Handle confidential information
EDUCATION AND/OR EXPERIENCE
The employee should have the following:
- Bachelor's degree or equivalent work experience
- 1 - 2 years' experience in functional role
ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The employee should possess the ability to:
- Work in a general busy office environment
- Travel up to 20-40% required
- Lift/move/transport items up to 50 pounds
- Must be able to transport training materials and tools to training locations both on and off-site
- Prolong a stationary seated position for up to 8 hours per day
- Complete repetitive movements such as typing, talking and walking, etc.
- Withstand exposure to temperature extremes inside or out
- Prolong standing or in stationary position
- Complete repetitive movements
- Move or traverse about the facilities
- Wear all required personal protective equipment (hearing, vision and hardhat protection)
Our compensation reflects the cost of labor across several US markets. The base pay range for this position is $72,000 to $93,000. This range is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience and skillset. Westlake is a total compensation company. Dependent on the position offered, sign on payments, and other forms of compensation may be provided as part of a total compensation package (also to include a full range of medical and other benefits).
Benefits:
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Tuition reimbursement
- Life insurance
- 401(k) matching
- Retirement plan
