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SalaryAbout Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.Overview:
Please note additional position details below:
Responsibilities:
Training Delivery
Training & Support Content Production
Communications
Business Analysis
#LI-MS2Additional Information:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
The Technical Training & Communications specialist works on various business systems projects using the Microsoft Dynamics or SharePoint platform, providing training to users and preparing various communications for business stakeholders and end users. This position plays a key role in user adoption of system processes and procedures.
Daily activities will focus primarily on Training and Communications activities required to support the development team and users as new functionality is deployed and maintained.
Please note additional position details below:
- This is a Temp-To-Hire, W-2 position. We are not able to do 1099 or C2C.
- The salary for the position is $40 - 45/hr.
- It is a fully remote role that will need to be based in the U.S. or Canada.
- You must meet our U.S. Eligibility requirements for work authorization as noted under "Additional Information" at the bottom of the job description.
Responsibilities:
Technical Training & Communications
Subject Matter Expertise
- Serves as subject matter expert associated with content, processes, and procedures
- Identifies best practices that support business performance related to efficiency and customer service to drive improvement.
Training Delivery
- Conducts in person and remote training sessions for users
- Schedules ongoing opportunities for Training and knowledge sharing with the user community
Training & Support Content Production
- Prepares training content for classroom training
- Provides subject matter expertise and assists in the preparation for various training content needed to support user community
- Provides input and editing of Training and support content to ensure it aligns to business needs
Communications
- Prepares communications for end user community as part of deployments and ongoing support of business applications built on Microsoft Dynamics & SharePoint
Business Analysis
- Provides subject matter expertise to team with respect to business processes and needs
Required
- Superior presentation skills
- Ability to teach users how to use the AMP (Microsoft Dynamics) and Document Management Systems
- Help users discover the benefits of using the application
- Communication skills:
- Excellent writing skills and the ability to relay complex ideas simply
- Superior speaking, listening, writing and presentation abilities
- Ability to communicate business feedback to development team
- Technical skills:
- Able to learn new technology quickly
- Understanding of Account & Document Management concepts
- Ability to visualize how a business process will function within the AMP system and provide feedback as requested
- Interpersonal skills:
- Excellent ability to work with users in both a group and individual setting
- Ability to quickly understand what a user is communicating and direct them to the appropriate training or support option
- Flexibility to shift priorities as needed to service the needs of the department
- Proficient PC skills
Nice to Have
- Experience in employee benefits, insurance, management or related service industry
- Experience training on Microsoft Dynamics or SharePoint systems
Work Traits
Communication, Analytical, and Organization Skills
Must be independent, self motivated, and goal and people- oriented
- Proactive approach with attention to detail and proven ability to follow through
Work Execution
- Change agent with ability to influence others outside of a direct reporting relationship
- Proven relationship building skills and high energy level
- Co-operative with colleagues and strong consultative approach
- Supports execution of business unit goals and Dominant Priorities
Standards and Practices
- Ability to manage/balance multiple priorities
- Assigns work and manages projects on a timely basis
- Is a model to the branch managers and operations teams
- Excels in a self-service environment and has a “no job is too small” attitude
Use of Time
- Ability to lead and participate in cross functional team based projects
- Can manage/balance multiple priorities
- Can prioritize and manage through constant change
Customer Service and Business Strategy
- Commitment to and record of strong customer service
- Ability to translate short-term business goals into team and individual performance goals
- Ability to conduct performance management discussions
- Excellent customer focus
- Excels at understanding and articulating strategy, positioning and messaging
#LI-MS2
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
