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Form of workHickory Recovery Network is looking for an IT Support Specialist to support our rapidly growing Healthcare Facilities and Corporate Offices. Hickory Recovery Network is looking for a Technical Support Specialist - Tier 1 to support our rapidly growing Healthcare Facilities and Corporate Offices. We are looking for a passionate and energetic candidate who has an enthusiasm for technology and helping people. This role is perfect for someone who thrives in fast-paced environments and is passionate about providing exceptional Technical Support.
Key Responsibilities:
- Serve as the first point of contact for Technical Support, addressing issues related to hardware, software, and applications.
- Resolve a wide range of user-reported problems using available tools, adhering to established support procedures and policies.
- Travel to various office locations and client sites to provide onsite support, when necessary. (Company will provide all transportation)
- Document incident resolutions in the help desk knowledge base.
- Escalate complex issues to appropriate support team members in a timely manner.
- Manage and track IT equipment, ensuring proper inventory and condition.
- Conduct user training sessions to improve their understanding of company systems and software.
- Participate in an on-call rotation for after-hours support.
- Work on various IT projects, contributing to planning, implementation, and successful completion.
Requirements:
- Minimum of 1 year of experience in a help desk or Technical Support role.
- In-depth knowledge of computer systems, networks, and various software environments.
- Experience in supporting Office 365 or other Office suites, Windows 10, Apple iOS, and printer setups.
- Strong multitasking abilities, attention to detail, and a commitment to high-quality work.
- Proven track record of maintaining strong work ethics in diverse environments.
- Excellent problem-solving, multitasking and communication skills.
- Excellent verbal and written communication skills.
- Exhibits a positive attitude and professionalism, especially in challenging situations, without resorting to complaints about work tasks or environment.
- Willingness to travel as required to provide support at different sites.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
