Description

Who are we, and what do we do?
Corteva Agriscience creates the world’s most recognized and premium agricultural solutions to address the greatest challenges in agriculture. With a focus on technology, Corteva Agriscience creates seed and crop protection products that increase productivity and profit for farmers while reducing risks to their business. Every day our digital tools deliver insights our global partners need to thrive now and into the future.

As the world’s first dedicated agriculture start-up, we’re building a culture that stays curious, thinks differently, acts boldly and takes a stand on what’s right for our customers, our co-workers, our partners and our planet. We know we’ve got big challenges to solve – we hope you’ll be part of the solution. Whether you are in the lab or on the farm, teaching classes or crafting code – we need bold thinkers and fearless doers to bring their best to the job at hand. Every role at Corteva Agriscience includes an opportunity to grow what matters.

Corteva Agriscience is searching for an innovative and energetic Executive Technical Support Specialist. This position entails a critical role within our organization, primarily focusing on providing specialized Technical Support to our board members, executive leadership team, and their executive administrative teams. The Executive Technical Support Specialist serves as the primary point of contact for resolving high-level technical issues, ensuring a seamless and efficient technology experience for top-tier leadership. The ideal candidate will possess a combination of technical acumen, excellent communication skills, and the ability to work under pressure. You should demonstrate discretion and the capability to handle confidential information, aligning with the high standards expected in executive-level support. This person should be comfortable mitigating customer interactions when services don’t go as expected, including immediately following up with the customer to amend and improve our processes. This role is not only about maintaining the status quo, but actively contributing to the enhancement of our Technical Support framework and the professional development of our technical team.

The role demands not only technical expertise but also a strong ability to coach and mentor technical staff, fostering a culture of continuous learning and professional growth. The specialist will be responsible for triaging, managing technical issues escalated by partner teams, and coaching technical team members, such as the fIT bar and Field Services teams, guaranteeing prompt and effective ticket resolution.

A significant aspect of this position involves taking ownership of substandard Customer Satisfaction (CSAT) feedback. The specialist will implement measures to enhance service quality and improve client experiences, showcasing a commitment to excellence and a proactive approach to problem-solving.

Primary Responsibilities – How will you help us Grow

• Provide prompt, efficient technical assistance to executive-level personnel, resolving complex technical issues with minimal disruption.
• Actively engage in coaching and mentoring technical staff, fostering skill development and professional growth acting as a Coach and modelling best practices for junior Technical Support staff.
• Triage and manage technical issues escalated by partner teams. Assume ownership of substandard Customer Satisfaction (CSAT) feedback, implementing measures to improve service quality and client experience.
• Coordinate with IT teams for strategic IT solution implementation and continuous service improvement.
• Develop and maintain a comprehensive understanding of executives’ specific technical needs and preferences.
• Plan for and provide Technical Support for Executive events such as Town Halls, ELT meetings, etc. Proven expertise with video equipment to handle what comes up in these important calls.
• Conduct regular technology briefings and training sessions for executives and their teams.
• Ensure the security and confidentiality of all executive communications and data.

Qualifications

Skills and Experience – What you’ll bring to the Table

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Minimum 5 year’s experience in Technical Support, including 2+ years supporting executive-level personnel.
• Expertise in Windows/MacOS, iOS or other mobile devices, iPads/tablets, and related hardware used by executives.
• Strong problem-solving skills, ability to work under pressure.
• Excellent communication, interpersonal, and mentorship skills.
• Discretion and capability to handle confidential information.

Additional Requirements

• Availability outside standard working hours for urgent executive needs.
• History of providing high-quality, personalized Technical Support.
• Ability to travel as required for in-person support or executive meetings.

Benefits – How We’ll Support You:

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program
• Learn more about our total rewards package here – Corteva Benefits
• Check out life at Corteva! www.linkedin.com/company/corteva/life

Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.