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SalaryThe Technical Support Specialist (Internal Technician Trainer) represents Nuss Truck and Equipment dealership group promoting a high-quality product with a consistent and supportive environment for Nuss employees and customers. The position will primarily be supporting Nuss Service Technicians with technical information and diagnostic guidance. The position will be based centrally located within the Nuss dealership group / Minnesota metro area.
Note: this is not an IT position.
Responsibilities :
- Develop positive relationships and trust within the dealership leadership, all levels of Service Technicians, customers, Mack/Volvo and other supplier staff.
- Provide repair information, diagnostic guidance and high-quality problem resolution to Nuss service staff.
- Provide Nuss service staff with hands on technical training & paths to Master certification.
- Develop, manage and host training events (teach) in a classroom setting as needed to ensure positive success for NTE technicians. This includes developing (and modifying) all training materials needed for NTE.
- Staying up to date with Mack/Volvo Technical Support
- Ensure Nuss financial resources and profitability are protected in repair decisions.
- Develop, train, and successfully implement std. repair jobs for various service and warranty repairs.
- Support and assist company safety programs and processes when applicable.
- Develop various oversight, reporting and communication tools to maximize service dept. efficiency
- Support other dealership departments and overall company goals and initiatives.
- Attend technical and other training as required.
- Minimal overnight travel, regular travel to all NTE locations
- Volvo / Mack Master level Technician required
- 5-10 years Heavy Truck Technician experience
- Excellent communication, coaching, teaching, presentation skills required
- Previous leadership and supervision experience preferred
- Strong computer and software skills (including ERP/RO)
- Positive and patient attitude
- Professional personal appearance
- Superior level technical creativity and troubleshooting skills
- High school diploma or the equivalent
Earn top tier wages, match your vacation and enjoy the security of a premium benefits package and generous hiring bonus with Nuss Truck & Equipment the 2017 American Truck Dealer of the year. Nuss is one of the largest providers of both OTR and vocational trucks combined with world class Volvo Construction Equipment including paving products and service in the Midwest. Our award-winning sales and service teams support all segments of the transportation and construction industry. We have expanded to nine strategic dealership locations in Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel and Monticello Minnesota, and Eau Claire Wisconsin. Many Nuss staff members have over 25 years of experience providing highest level customer care and experience.
Benefits
Nuss Truck & Equipment offers a very competitive benefits package. We offer medical insurance, generous monthly HSA contribution, dental insurance, matching 401k, voluntary life insurance, tuition reimbursement program, employee assistance program, flexible spending accounts, long-term and short-term disability insurance, paid holidays, paid time off, and direct deposit. We will match your current vacation/PTO hours if you join our team!
Other Details
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
