Technical Support Specialist

Position type: Contract

Title: Technical Support Consultant 2

Duration: 3 + months with possibility of extension

Pay Rate- $40/hr. On W2

Location: Lehi 84043, UT

Job ID: #138057

Job Summary:

• The ideal candidate will have a strong background in Python development, with proven experience as a security engineer.
• The role will involve developing and automating custom tools and applications related to cybersecurity workflows, as well as working with the latest CI/CD pipelines and developer tooling.

Skills:

• Responsibilities - Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product. - Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers - Educating customers on specific product functionality required to resolve their issues.
• Writing and presenting internal\informal courses on troubleshooting areas of product functionality.
• Creating solution entries as required - Working cooperatively with other Technical Support team members and members of other teams such as consulting services, Engineering, technical operations, and deliverability. –
• Timely communication with customers concerning status of open support issues - Troubleshooting issues related to 3rd party software applications Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members.

Education:

• 4-7 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications.
• Experience writing and debugging SQL statements, XML/Javascript/HTML are required. o Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
• Experience with web services APIs, database connectors, SOAP o Proven in depth of knowledge of complex, database-centric, internet-based systems o Ability to multi-task and work through problems independently
• Excellent Communications skills (written & verbal)
• 4 year degree or equivalent experience Additional skills expected
• Highly Organized o Curious and interested in learning new technologies
• Strong multiple priority management skills
• Demonstrates awareness and commitment to customer satisfaction Work experience o Worked in a role recently (within the past 5 yrs) as a Technical Support person that was working with business\enterprise customers.
• Has held a role that required at least 20% of their time to be spent troubleshooting with SQL and relational databases.
• Has > 2 yrs experience reading and troubleshooting XML, HTML
• Has > 2 yrs network\client\server connectivity.
• Has digital marketing experience from an email service provider, or a competitor.

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Job Types: Full-time, Contract

Pay: $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have in a software support environment supporting complex, multi-tiered enterprise software applications. ?
• Do you have Experience in writing and debugging SQL statements, XML/Javascript/HTML?
• Do you have Experience with web services APIs, database connectors, SOAP?

Work Location: In person