Technical Support Se

Task and Responsibilities

• Providing email and telephone support for customer routine solar inquiries and problems
• Responsible to support Sales Application Engineers and/or the sales process in the design of system installation parameters for routine configuration and installation of Fronius USA, LLC products to clients and potential clients
• Evaluate client needs for upgrades or upsells of current or new installations
• Providing application advice for Fronius team members, end customers, distributors, and dealers
• Assist Sales Application Engineers to support customers with system design and service calls
• Providing Technical Support for the introduction of products, systems, processes onto the market
• Forward feedback about market, competition, product to TSI (Technical Support International)
• Participating in trade shows and providing Technical Support at regional and national events

Requirements

• Associate Degree/Technical Certification from an accredited college or university.
• Renewable Energy or (EET) Electrical Engineering Technology Program preferred
• 2+ years' experience in the field
• Education, Training and Experience in the Photovoltaic Industry and Technology
• Knowledge of the National Electrical Codes
• Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software
• Excellent analytical and problem-solving skills
• Ability to identify, make recommendations and solve customer issues via telephone
• Customer service driven
• Authorized to work in the U.S. and possess a valid motor vehicle operator license
• Travel may be involved

We offer a generous benefit package including

• Flexible work schedule with hybrid options
• PTO available immediately plus 11 paid holidays
• Employer matched 401(k)
• Medical, Dental, and Vision covered 100% for employees
• 50% company paid Health, Dental, Vision for your family
• Employee Assistance Program & Mental Health Support
• Short-Term and Long-Term Disability
• Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
Are you ready for Fronius? Apply online now and become part of the Fronius family!