Technical Support Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Individuals in this role support our proprietary restaurant products and applications. This position operates in a help desk environment and is responsible for supporting and resolving product installation inquiries, product change requests, product administration, 3rd party vendor communication as well as addressing end user questions.
Individuals in this role are responsible for providing dependable and timely resolution to customer service requests via telephone, chat (e.g., Slack, G-chat), text, and email. Inquiries are to be handled in a professional and efficient manner, following departmental policies and procedures. Individuals in this role must be self-motivated, able to multi-task and possess the ability to handle high Technical Support call volume.
Over time, individuals in these roles are required to develop an in-depth knowledge of our existing customer base, processes, and products.This role may be in-office, remote, or hybrid. It is a *non-exempt (hourly) role, which will support one,
or several of our products.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.