It Help Desk Manager

What the Role Entails

We're hiring an IT Help Desk Manager responsible for the overall direction, coordination, and evaluation of the Credit Union's IT Help Desk. We're looking for a detail-oriented leader with the drive to ensure streamlined operations for this department and its employees. They will provide administrative direction and support for daily operational activities for reporting Help Desk staff. This position will work to identify, develop and implement cost-effective technology solutions.

What we're looking for

The IT Help Desk Manager will hire, coach and mentor department employees. They will create and implement professional development, education and training plans to support the overall strategic direction of the department. They will maintain operations consistent with the credit union's business model and work to align their department with Town & Country's strategic goals.

Bachelor's Degree in Computer Science or a related field and a minimum five years of experience in management is preferred. Must have the ability to solve malfunction problems of system hardware and software. Excellent oral and written communication, interpersonal and organizational skills and ability to effectively direct subordinates.

If this sounds like a good fit for you, apply today!

Pay range: $69,767 to $108,485 DOE + $5,000 sign on bonus!

What it's like to work at Town & Country Credit Union

We're a team of about 160 employees spread across 11 branches in Fargo, West Fargo, Minot, Kenmare and Stanley. We're on a mission to positively impact our members, employees and communities by offering some of the best products around, coupled with excellent member service, generous employee benefits, and giving back to our communities. We work hard to foster a positive and exciting work environment that provides our employees with new challenges, advancement opportunities and continuing education.

Working at Town & Country Credit Union comes with several benefits for full and part-time positions, including:

1. Competitive compensation
2. $5 additional hourly pay for Saturday shifts for non-exempt staff
3. Paid holidays
4. Generous paid time off
5. "Dress for your day" dress code
6. Health, dental and vision insurance
7. Life and disability insurance
8. Flexible spending program
9. 401(k) with employer contributions
10. Paid volunteer time
11. Tuition reimbursement
12. YMCA Corporate Membership Discount

We want to hear from you if you're interested in bringing your talents to the Town & Country team.

Town & Country Credit Union is an Equal Opportunity Employer. Click here to learn more: https://www.townandcountry.org/careers