DIGITAL WAYS TO A CLEANER WORLD
Do you want to work for a company with a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.
AMCS leads the way
The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.
What we do
AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5,000 customers in 23 countries. AMCS employs over 1200 people across 22 countries, headquartered in Ireland with offices in North America, Europe, Australia & Asia
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues, and our community that creates a working environment that fosters openness, collaboration and creativity.
We have an exciting opportunity for an experienced North American Technical Support Manager
Job Specification-Responsibilities
Responsible for delivery of unsurpassed Support and Services to our North American Customer base
Requests and Bugs to development backlog
Drive automation of issue analysis and proactive monitoring
Take ownership of customers issues, following problems through to resolution
Effectively manage, coach, and develop the Classic Services and Support Teams
Ensure that cases are being managed at a high level of quality, that meets its associated Service Level Agreements
Responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies
Be an influential member of a cross-functional senior management team
Candidate Profile
Degree in Business or IT related discipline
Ability to break down complex technical issues and drive the most optimal resolution with Support and Services Teams
Strong commitment to ensuring customers' business objectives are achieved
Ability to prioritize customer needs and escalate issues where required
Ability to work independently as well as within a team environment
Excellent oral and written communication skills with both technical and non-technical audiences
Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally
Ability to communicates complex issues and to adapt message with all audiences
Ability to work in a team-based, collaborative environment
Employment Type: FULL_TIME