Technical Support Engineer (Western Us)

Who is Tenable?

Tenable is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're a part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Join Tenable as a crucial member of our Technical Support Team, dedicated to the western time zone. You'll play a pivotal role in bridging the gap between our products and customers, and solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity:

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Analyze and address customer technical inquiries
• Analyzing vulnerability scan results, system audits, and log events
• Recreating customer software issues in a lab environment
• Ensure customer feedback is properly channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

• Ideally located in the western region and able to support the West Coast timezone (9am-5:30pm PST/ 12-8:30pm EST shift)
• Strong working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
• Previous experience in customer support or network security
• A passion for making customers successful
• Outstanding written and verbal communication skills
• Strong analytical and technical skills
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• Bachelor's degree in a technical field (or equivalent experience)

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting,
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
• Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
• Experience with or understanding of Certificates and CA's
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin

If you've reached this point, and you're still not sure if you should apply.....Just do it! We're human and we don't fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that's a good thing! If you're coming from outside of the cyber industry - great! If you're looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.

The base hourly range for this position is $26.92 to $35.89 USD. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

Employment Type: Full-Time