Technical Support Engineer, Robotics

• 2+ years of Technical Support, or 2+ years of software development experience
• Experience troubleshooting and debugging technical systems
• Bachelor’s degree in Engineering and/or relevant experience
• Knowledge/experience with SQL
• Knowledge/experience with UNIX command line

Shift we are hiring for: This will be a morning shift Tuesday through Saturday, 8AM-4PM, or, Sunday to Thursday, 8AM-4PM. However, these hours are subject to change based on business needs.
Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer "yes" to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world issues that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully assist the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.
A successful candidate will have a consulting aptitude, proven ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the front edge of Amazon's Mobile-Robotic Fulfillment System operations.
Job Responsibilities:
Work with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational blockers
Develop training documentation and mentor other team members
Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to management
Document specific techniques for incident/problem resolution that will enable proactive system management
Own and drive Root Cause (RCA) on complex system issues
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
We are open to hiring candidates to work out of one of the following locations:
Boston, MA, USA | North Reading, MA, USA | Seattle, WA, USA | Westborough, MA, USA

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• Experience scripting in modern program languages

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,800/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Health insurance, Dental insurance, 401(k), Paid time off, Parental leave, Vision insurance