Address
Form of work
SalaryJob Purpose:
Mobile Aspects is expanding its field service team and has an immediate opening for a Technical Service Engineer (TSE). The TSE will focus on customer success and provide support for our expanding line of inventory management systems installed at our hospital-based customers.
Key Responsibilities and Accountabilities:
- Ensure high level of customer satisfaction by Maintaining SLA’s (Service Level Agreements) as agreed with customers.
- Drive new project ideas and innovations based on customer feedback.
- Perform onsite troubleshooting and software and hardware repair and replacement at customer site.
- Perform customer training following the Mobile Aspects training curriculum.
- Perform scheduled maintenance at customer site based on the Mobile Aspects “Preventative Maintenance Program”.
- Produce weekly customer status report to the Account Manager.
- Document customer workflows and standard operating procedures.
- Travel up to 10% of the time.
- Ability to work early mornings, evenings and weekends as needed.
Required Qualifications:
- Bachelor’s or Associate's degree and a minimum of 3 years’ experience working in Tech Support / Help Desk. Experience with SQL strongly encouraged
- Comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms).
- Exceptional experience in customer service with strong verbal and written communication skills.
- Ability to work independently with little to no supervision.
- A highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST.
- Willingness to travel nationwide up to 10% of the time.
About the Company:
Mobile Aspects provides hospitals with a suite of software tools to improve patient safety and operational efficiency. Our customers include many of the top hospitals across the US and they give our employees the opportunity to solve many of the key challenges facing hospitals and the healthcare industry today.
We offer a competitive salary, outstanding benefits package and the professional advantages of a young, energetic company that supports your development and recognizes your achievements.
Visit our website today at: www.mobileaspects.com
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- Monday to Friday
Experience:
- Customer support: 3 years (Preferred)
Work Location: Multiple locations
