Technical Support Engineer

Foundever is seeking a Technical Support Engineer to provide enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.

Location: WAH

Pay: $20/ Hour, plus a $100 a day incentive on the days where you are on call

While working on the campaign, associates will get the opportunity to complete the following Splunk certifications:

· Power User Certification

· Admin Certification

· Cloud Admin Certification

· Architect Certification

Responsibilities:

· Provide Technical Support for enterprise customers

· Develop a deep understanding of the client’s product

· Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments

· Provide documentation content and participate in online forum support for real-time questions from our client’s users.

· Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide the necessary documentation

Requirements:

• Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X
• Understanding of regular expressions (Regex) and Python scripting, solid knowledge of networking concepts
• Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML and Business Intelligence
• Highly developed, process-oriented skills for troubleshooting and the ability to isolate problems between hardware and software and provide information to the appropriate development team(s)
• Must be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance updates

Home Office Requirements:

· Hardwired internet connection (no satellite or wireless) ( 5MBPS Up/Down )

· A Working Phone Line (Home Phone or Mobile)

· Home office must be noise/distraction free environment

· Desk and Ergonomic chair

· Headset (earbuds, USB headset are acceptable for this program)

About Foundever ™  

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.  

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.  

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• I have experience with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X
• I have a noise & distraction free environment for my home office
• I can work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance
• I have the ability to work 12pm - 9pm, Monday - Friday, some weekends and (on a rotating basis) on-call shifts
• I have understanding of Regular Expressions (Regex) and Python scripting

Work Location: Remote