Technical Support Engineer

Implement technology solutions to maximize the customer experience on Gallup platforms.

As a Technical Support Engineer, you will play a critical role in providing the exceptional service that Gallup's clients expect from us. Supporting our world-class Gallup Access platform, you'll troubleshoot client issues and engage in internal review sessions to identify root causes of technical issues. Once you've diagnosed the underlying factors, you'll develop scripts to streamline support for Gallup's client support team. Collaborating with internal partners, you'll track and monitor trends to resolve issues before they become bigger problems - and save the day for our customers by turning frustrating situations into positive experiences.

If your engineer mindset thrives on problem resolution, we have an opportunity for you. Join us and help us provide analytics and advice about everything that matters.

Who we want:

• Problem solvers who can troubleshoot and prioritize the urgency of multiple demands, take immediate action, and follow through
• Proactive thinkers who anticipate challenges and who thrive when they are searching for root cause of problems across multiple browsers, platforms and devices
• Adaptable learners who can quickly learn new technologies and absorb business knowledge
• Excellent partners whose strong communication talents encourage collaboration and optimal problem resolution

What you need:

• Bachelor's degree or equivalent experience in computer science, MIS or a related field required
• One year of programming experience with MySQL required; experience in Oracle preferred
• Ability to work at Gallup's Omaha Riverfront campus at least three days per week required
• Experience using AWS services (Dynamo DB, S3, Lambda, SQS) preferred
• Experience with C#, Kibana and Dynatrace preferred
• Familiarity with TFS, Git and Jira a plus
• Experience with application support and troubleshooting preferred

What we offer: 

We create exceptional workplaces, starting with our own. We focus on developing your strengths - what you do right, rather than what you do wrong - and helping you be engaged at work. When you work at Gallup, you'll benefit from:

• A strengths-based, engagement-focused and performance-oriented culture
• The opportunity to work in a flexible and hybrid work environment that allows you to work remotely two days per week
• A global, diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing
• A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths
• Continuous learning and development opportunities and purposeful career growth tailored to your unique talents 
• Mission-driven work that changes the lives of people around the world
• A robust benefits package including medical, dental and vision insurance options, a 401(k) retirement and savings plan with company matching, an employee stock ownership program, and more
• An on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River

And the perks don't stop there. Learn more about life at Gallup. 

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.