Technical Support Admin

Technical Support Admin, Call Center
This position is hybrid both onsite / remote weekly.
What you'll get to do in this role:
· Process all customer and employee orders and returns by phone, fax, mail, or email in our CRM
· Provide technical service support of all supported products
· Interface directly with the customer, distributor, authorized service center and field personnel to address and resolve technical issues
·Provide after hours support as per scheduled work rotation. (After hours defined as evenings and weekends)
· Maintain Service Request database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures
· Interface with Sales and Field Service Organization (Domestic), Shipping, Manufacturing, Depot Repair, Inventory Control and Finance to coordinate and ensure delivery of product
What we are looking for:
· High School Diploma required or equivalent combination of work experience and education.
· 2+ years' experience in a call center or customer service administrative role
· PC experience including Microsoft Office (MS Word, Excel) with Basic Excel skills including data entry, filtering, sorting, etc.
· Must have a professional telephone manner with a strong customer focus.
· Exceptional organizational skills and written verbal skills are essential.
· Ability to prioritize, problem-solve, work independently, meet deadlines, and manage multiple tasks is a necessity.
Preferred Skills:
· Advanced Excel skills including experience with pivot tables, lookups, and other formulas is preferred.
· Familiarity and experience with Microsoft Teams as well as call tracking systems Customer Relationship Management (CRM) databases such as Salesforce, Oracle, Siebel, and EBS is preferred