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Form of workJob Description
Adecco is assisting their client with their search for Technical Services Representative.
Type: 40hrs/wk. Contract
Start Date: 1-2 weeks
Location: ZURICH, IL 60047 - R emote/ hybrid. 2 days home, 3 days in the office.
Pay: $20.00
Duration: Temp through end of 2024 (can extend)
Shift: 8:30AM-5PM Monday-Friday. OT is possible.
Work Schedule would be 3 days a week onsite (Tue-Thu). They will be home Monday and Friday.
Description:
Act as the primary contact for the technical service contact center, supporting the Medical Device business. Accurate data entry of spare parts orders, service call creation for repairs, field corrective actions, installations, depot repairs and preventive maintenance from customers and internal field personnel.
PRINCIPAL ACTIVITIES PERFORMED BY THE INCUMBENT.
1.Answer 800-line calls and make outgoing calls. 2.Create service requests for repair, preventive maintenance, assist, Depot, and non-repair. 3.Identify and report potential complaints per criteria on service orders. 4.Pursue and dispatch service orders to Field staff within designated time limit. 5.Create Installation requests and coordinate hardware installation communication. 6.Support Plasma Business Unit Hotline, completion of Service Orders and opening Hotline notifications for roll-over calls. 7.Assist in maintaining Depot Daily reporting, and customer follow up. 8.Perform data entry of spare service part orders, and FOC orders, and delivery complaints. Manage Spare Part expediting process via Late Transaction & Part Chasing. 9.Handle spare part "Re-Stock" from FSE trunk stock to warehouse. 10.Perform Daily SAP Part Movement for inventory purposes. 11.Creation and update of Preventative Maintenance Plans. 12.Assist in updating Equipment Master Record in reference to ZVInstall, Hardware Forms, Scraps, and device transfers. 13.Completion and maintenance of daily SharePoint requests. 14.Perform daily/weekly and monthly reports in SAP. 15.Creation of weekly on-call/vacation assignment schedule. 16.Support/interact with Technical Assistance, Hotline Team, Plasma Business Unit, and other business units as needed (i.e., Commercial Ops, Finance, Marketing, IT, etc.). 17.Additional administrative duties/projects as assigned. 18.DXT Technical Training - Level 1. REQUIREMENTS 1. Excellent written, typing, and oral communication skills required. 2.Must be proficient in Microsoft Suite: Word and Excel. 3.Must be able to work in challenging environment, multi-task and flexible in shift coverage, as necessary. 4.Meticulous. 5.Collaborator.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Type: 40hrs/wk. Contract
Start Date: 1-2 weeks
Location: ZURICH, IL 60047 - R emote/ hybrid. 2 days home, 3 days in the office.
Pay: $20.00
Duration: Temp through end of 2024 (can extend)
Shift: 8:30AM-5PM Monday-Friday. OT is possible.
Work Schedule would be 3 days a week onsite (Tue-Thu). They will be home Monday and Friday.
Description:
Act as the primary contact for the technical service contact center, supporting the Medical Device business. Accurate data entry of spare parts orders, service call creation for repairs, field corrective actions, installations, depot repairs and preventive maintenance from customers and internal field personnel.
PRINCIPAL ACTIVITIES PERFORMED BY THE INCUMBENT.
1.Answer 800-line calls and make outgoing calls. 2.Create service requests for repair, preventive maintenance, assist, Depot, and non-repair. 3.Identify and report potential complaints per criteria on service orders. 4.Pursue and dispatch service orders to Field staff within designated time limit. 5.Create Installation requests and coordinate hardware installation communication. 6.Support Plasma Business Unit Hotline, completion of Service Orders and opening Hotline notifications for roll-over calls. 7.Assist in maintaining Depot Daily reporting, and customer follow up. 8.Perform data entry of spare service part orders, and FOC orders, and delivery complaints. Manage Spare Part expediting process via Late Transaction & Part Chasing. 9.Handle spare part "Re-Stock" from FSE trunk stock to warehouse. 10.Perform Daily SAP Part Movement for inventory purposes. 11.Creation and update of Preventative Maintenance Plans. 12.Assist in updating Equipment Master Record in reference to ZVInstall, Hardware Forms, Scraps, and device transfers. 13.Completion and maintenance of daily SharePoint requests. 14.Perform daily/weekly and monthly reports in SAP. 15.Creation of weekly on-call/vacation assignment schedule. 16.Support/interact with Technical Assistance, Hotline Team, Plasma Business Unit, and other business units as needed (i.e., Commercial Ops, Finance, Marketing, IT, etc.). 17.Additional administrative duties/projects as assigned. 18.DXT Technical Training - Level 1. REQUIREMENTS 1. Excellent written, typing, and oral communication skills required. 2.Must be proficient in Microsoft Suite: Word and Excel. 3.Must be able to work in challenging environment, multi-task and flexible in shift coverage, as necessary. 4.Meticulous. 5.Collaborator.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
