Technical Services Representative I

Printpack, a leading manufacturer of flexible packaging products, is seeking a qualified Technical Services Representative that will be located in the Midwestern USA Region (OH, KY, MI, IN, PA). This position will report to the Technical Services Manager.
This position requires the following skills and knowledge:

• A high degree of electromechanical aptitude is imperative.
• A willingness to travel extensively throughout North America.
• Ability to communicate effectively and diplomatically when faced with a demanding environment.
• Proficient in Windows, Microsoft Office Suite
• Exceptional oral and written communication skills.
• Self-motivation and the ability to work independently.
• The ability to lift 50lbs.

Preferred skills and knowledge:

• Minimum of 4-6 years of prior field service experience is preferred
• Bachelor's Degree or Technical Degree is preferred.
• Previous packaging experience a plus.
• Proven deductive reasoning skills.
• Fluency in Spanish is a plus but not required

Key Responsibilities:

• Provide Technical Service to Printpack's customers throughout North America.
• Investigate customer nonconformance complaints; establish root cause and provide solutions.
• Provide routine scheduled visits to assigned customer locations.
• Document nonconforming materials and enter the destruction/RMA associated credits into Printpack's customer feedback system.
• Maintain customer quality tracking for defective materials.
• Collaborate with other Technical Representatives and Printpack personnel when needed, to ensure customer satisfaction.
• Assist product development and sales in the development and commercializing of new and existing products, to ensure customer-based performance requirements.
• Serve as a liaison between Printpack and the Customer.

Equal Opportunity Employer/Veterans/Disabled
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
To view your rights and government notices, please see the links below:
Know Your Rights: Workplace Discrimination is Illegal - Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal - E-Verify- Your Rights Under USERRA (dol.gov)-FMLA-FMLA (Spanish) - Pay Transparency Nondiscrimination Provision (dol.gov) - TRANSPARENCIA EN EL PAGO DISPOSICIÓN SOBRE NO DISCRIMINACIÓN (dol.gov) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.