Technical Service Representative

Are you organized, customer centered, and a self starter? Do you like to make your own schedule and work for a team of skilled inpiduals who are all working towards the same goals? Qualified Staffing is seeking a skilled customer Service Representative. This candidate will have a relevant degree or 10+ years of experience with liquid industrial coatings. The salary range is $82K-$110K per year starting depending on skills and experiences. Your territory will be WI, MN, and IA.
Primary Responsibilities: 

• Provide technical support to existing and prospective customers including but not limited to troubleshooting, conducting line audits and trials, implementing SOPs, data collection programs, and recommending productivity and quality enhancements.
• Partner with sales to set territory plans to achieve annual business objectives. Coordinate daily and weekly activities to provide technical support to customers and prospects in the territory.
• Troubleshoot paint line processes, collaborating with customers. Apply root cause analysis tools and implement corrective actions. 
• Possess strong knowledge of standard industry equipment to measure viscosity, temperature, polarity, resistivity and so forth; adept at using technical equipment such as oven data records, wet and dry film thickness gauges, gloss meters, spectrophotometers, and more. 
• Provide guidance to customers for all methods of industrial liquid coating applications and equipment, from spray, dip, and flow-coat applications to bake, air-dry, and force cure systems. 
• Communication technical information effectively to audiences with varying levels of technical knowledge. 
• Conduct application testing of coatings in the laboratory. Partner with R&D personnel for formulation development to achieve application and specification targets. 
• Support new customer and new product commercialization activities. 
• Provide clear and timely reporting and documentation for line audits and trials, SOPs, data collection programs, and continuous improvement efforts. 

Does this match your skillset? Give us a call 920-682-9975
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