Technical Service Representative - Hybrid Role

Hybrid Technical Service Support Role

Work for a prosperous, family owned business!

Bruno Independent Living Aids has helped improve the lives of people with limited mobility for nearly over 35 years. Engineered and manufactured in the USA, Bruno indoor stairlifts, outdoor stairlifts and vertical platform lifts help people better access homes, public buildings and businesses, and Bruno’s full line of scooter/powerchair lifts help people easily transport their mobility devices.

Overview:

Serve customers via telephone call-center to provide product installation and service information. Perform troubleshooting diagnostics on company products and instruct customers on proper functioning by reviewing engineering drawings and dimensions. Work in a fast-paced environment and multi-task using computer software during customer discussions. Collect and analyze data for continuous improvement.

Education and Experience:

• Associate Degree in business-related field or equivalent work experience
• 3 years Customer Service experience preferred
• Customer Service experience in a call-center is a plus
• Mechanical and Electrical knowledge and ability to use multi-meter is a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• What's your ideal pay rate?

Experience:

• technical print reading: 1 year (Preferred)

Ability to Commute:

• Oconomowoc, WI 53066 (Preferred)

Work Location: Hybrid remote in Oconomowoc, WI 53066