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SalaryThe Regional Technical Service Representative will service assigned product lines within their designated region. They must reside in the territory and assist current and new customer accounts.
Responsibilities encompass maintaining a thorough technical understanding of the products, liaising with clients, troubleshooting, conducting failure analysis, preparing quotations, managing service work orders, executing equipment repairs, and traveling within the territory for day or overnight trips.
DUTIES AND RESPONSIBILITIES
- Establishes and maintains contact with existing customers and actively participates in service effort to support all clients.
- Travel throughout assigned region to call on regular and prospective customers to service equipment. Travel time could be up to 50% during the year.
- Quote pricing and relay information to all pertinent parties. Develop, track and ensure that quotations are completed and sent out to the customer on a timely basis.
- Develop, complete and submit all service orders.
- Estimate date of delivery to customer, based on knowledge of service repair and delivery schedules.
- Turn in all reports such as call reports, expense reports.
- Develop and maintain relationships with existing and new clients.
- Serve as the liaison between the company and the customers in the territory.
- Maintain and care for the company vehicle (if applicable), products in consignment, and other company property.
- Attend training sessions or seminars and service as required by management.
- Other duties as assigned by the Executive in Charge of the Service Department or designee.
QUALIFICATIONS
- Must have 3 years of previous service experience in laser systems or other electromechanical equipment.
- Candidate must be able to travel, including overnight trips or longer.
- Candidate must be proficient or capable of using computers and various word processing, database, spreadsheet, sales software (Windows).
- Hardware installation and configuration (Computer and/or electronic hardware). Experience installing and configuring hardware understands the device input/output concept very well.
- Schematics and Wiring Diagram reading
- Electrical and Low Voltage experience
- Experience in support and service by phone. We require previous experience because our service is 75% on the phone.
- Experience with ticketing systems is a plus. The ticket system does not matter, the important thing is that the prospect understands the concept.
- Hand tools skills
- Some Computer skills. Microsoft Office tools.
- A technical degree is a plus. Computer hardware, electronics, or any other related career with phone service and ticketing systems concept.
EDUCATION
- Degree in Engineering or Electronics a plus
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Drivers License and clean MVR record & BCI record.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
