Technical Service Consultant

About Softengine, Inc.:
Softengine, Inc. is your Partner, pioneering ERP Cloud-based solutions for optimized businesses. With a legacy of innovation, we're expanding partnerships and driving tech advancements. Our transparent consulting approach tackles unique challenges, fostering strong relationships and shared success.

Mission:
Our mission is to empower every customer with an ERP ecosystem that accelerates their success!

Vision:
Softengine is committed to ethical consulting, while ensuring the continued success of both our clients and our organization.

Core Values:

• Passionate: Heartfelt support drives client success. Employee passion empowers exceptional service. Stakeholder passion fuels loyalty and profit.
• Remarkable: Excellence defines our interactions. Boundary-pushing yields remarkable solutions. Remarkable experiences boost value.
• Committed: People drive commitment to success. Support breeds a dedicated workforce. Commitment fuels loyalty and growth.
• Innovative: Pioneering fresh customer possibilities. Innovation thrives in our creative culture. Innovative solutions create value.
• One Team: Greatness springs from teamwork. Collaboration fuels growth. Unity maximizes success.

Join Us:
Are you passionate about providing exceptional customer service and resolving technical issues efficiently? Softengine, Inc. is seeking a dedicated Technical Service Consultant to join our team.

Job Description:
Seeking a meticulous Technical Service Consultant to join our dedicated team. As a Technical Service Consultant, you'll play a crucial role in ensuring prompt resolution of client issues and optimizing customer satisfaction.

Key Functions:

• Maintain 95% customer approval rating.
• Maintain 95% adherence to Softengine Service Level Agreement.
• Resolve Zoho tickets promptly.
• Execute and improve customer service strategy.
• Analyze, troubleshoot, and resolve problems efficiently.
• Create training and technical support documentation.
• Recommend procedural improvements to prevent recurring issues.
• Collaborate with cross-functional teams.

Job Requirements:

• Bachelor's degree in relevant field.
• Strong technical problem-solving skills.
• Excellent communication and interpersonal skills.
• Prior experience in customer support role.
• Familiarity with Zoho or similar ticketing systems preferred.

What Culture We Have and What Benefits You Will Receive:
Our working environment promotes a strong team-based spirit driven to make customers happy by providing excellent implementation and services and ensuring that every employee achieves their goals.

Other Details:

• Softengine utilizes background screening and reference checks per the company's hiring protocol
• Paid time off
• 8-hour shift, Monday to Friday

Job Type: Full-time

Benefits:

• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Work Location: Remote