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Form of workTechnical Operations Associate
Job Location: London, England or New York, NY - Full Time (Hybrid)
Start Date: ASAP
About CreativeX:
CreativeX elevates the creative expression of data, building the global standard for creative quality. The world's biggest brands including Facebook, Unilever, Heineken and more use our technology and tools to make effective, data-driven creative decisions to achieve creative excellence at scale and maximize the impact of every creative decision through technology powered by machine learning.
We're looking for someone to join our Technical Operations team as a Technical Operations Associate. This role will report to Amna Mughal, Technical Operations Manager.
You'll be responsible for:
- Client facing relationship + owning key relationships with media agencies
- Providing support through day-to-day queries from external customers and troubleshooting any technical issues that may arise within the CreativeX platform
- Thinking strategically on the scalability of client solutions and making collaborative decisions on client-specific product configurations
- Working cross functionally across various departments to ensure projects to completion
- Project manage client configurations, product updates + client projects
Who you are:
- Exceptional communication skills, both verbal and written
- A self driven learner, who is comfortable with ambiguity
- Highly adaptable & resilient and can react quickly when responding to change
- Highly organised and comfortable with project management
- Meticulous with details and data and comfortable with googlesheets/excel
- A problem solver who can work under pressure of client deadlines and expectations
- A strategic thinker who is able to think creatively and innovatively
- A team player, who can also work autonomously with minimal direction
- High urgency and strong work ethic
- Willing to invest in company culture and go above and beyond your job description
Preferred Qualifications / Experience:
- 2+ years of experience in an enterprise customer success / account management role
- Previous experience working in or with marketing, branding or advertising teams
- Previous experience at a SaaS company
- Previous experience at a start-up
- Meticulous with details and data and comfortable with google sheets/excel
The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!
Salary Range: $45k - $55k base
What we Offer:
Fully paid medical, dental, and vision (US) and Private medical insurance (UK)
Generous time off + bank holidays (+ Elevate Fridays*)
Education budget to be used for individual learning experiences or grouped with your team for joint learning
Annual subscription to Calm and Headspace for your mental wellbeing
Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
Stock options as we believe that everyone should have a stake in the business
3-month full pay parenting leave for all employees who have been with the company for one (1) year
Employee contributions to a 401(k) once they have completed their eligibility period
* Elevate Fridays are our version of the 4-day work week! We use this day however we see fit but we encourage everyone to do something that gives them the mind space they need to excel in their work from Monday-Thursday. Elevate Fridays are reviewed biannually.
CreativeX provides equal employment opportunity for all applicants and employees.
