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Form of workIT Technical Lead Merchandising and Marketing
The IT Technical Lead will focus on Merchandising and Marketing functions as well the systems supporting those functions. This role will assist our business partners and brands in the technical implementation and ongoing support of the Merchandising and Marketing Systems. You will be responsible for actively participating in definition and planning of technical implementation requirements including configuration, analytical, development, integration, conversion, performance, and testing. In this role you will be the conduit from the technology teams into the business teams.
Responsibilities:
- Typically works on multiple IT projects that require increased skill in multiple technical environments.
- Relies on experience in addition to general instruction to perform the functions of the job.
- Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments.
- Provide insights for continuous improvement and root cause solutions.
- Partner with Software Vendor of service delivery team to resolve reported application bugs.
- Support the deployment of patches and releases delivered by our software vendors (Salisify, Bamboo Rose, Blue Yonder).
- Provide weekly status report of open and closed issues
- Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with the organization's architectural standards.
- Support existing systems to meet Service Level Agreements and user expectations including user communication, system/job recoveries, system/job performance and documentation. Adhere to and insure compliance security, standards and controls that meet Ascena policies.
Basic Qualifications:
- 7+ years of professional experience in designing, developing, planning and maintaining of Merchandising and Marketing applications or similar systems (Supply Chain, Order Management, Omni Channel)
- 5+ years of Developing and maintaining retail merchandising and marketing applications or similar systems (Supply Chain, Order Management, Omni Channel)
- Strong understanding of merchandising and marketing business process - product lifecycle development, product information management, cataloging (both digital and paperback), Omni Channel
- Experience programming skills in SQL, .NET, Visual Studio
- Familiarity with MS Suite (Office, Powerpoint, Excel etc), MicroStrategy Reporting, Digital Asset Management
- Experience with ITIL Service Management best practices (Incident, Problem, Change Release)
Professional Skill Requirements:
- Experience building and supporting large scale enterprise applications
- Experience in setting up monitoring/alerts
- Strong verbal and written communication skills
- Ability to work in collaborative, cross functional, and multi-cultural teams
- Expected to work on production support based on the role and program assigned
- Expected to work as on-call support outside planned business and shift hours
Leadership Requirements:
- Is seen as a constant contributor to the team both inside and outside of his/her own function.
- Is cooperative; easily gains trust and support of peers; encourages collaboration.
- Solves problems with peers with a minimum of noise.
- Maintains effectiveness when dealing with people from a variety of backgrounds.
- Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging.
- Takes appropriate and timely action on individual tasks and projects to achieve objectives.
- Accurately estimates time and difficulty of individual tasks and projects; makes conscious decisions about how time is spent.
- Negotiates realistic deadlines up front & delivers on commitments.
Soft Skills:
- Be able seek out issues and be proactive to resolve before becoming an issue
- Be decisive on solutions
- Diligent
- Self-motivated
