Technical Lead, Application Delivery And Strategy

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You'll learn more about this during the application process.

JOB SUMMARY: The Technical Lead, Application Delivery & Strategy will be responsible for driving initiatives, providing leadership and oversight of technical deliverables across UPR for projects that span internal development teams and 3rd party vendors. This role requires strong experience with managing the delivery of technical implementation with the ability to establish expectations around timelines, level-set on risks, and resolve blockers. The Technical Lead will oversee the day-to-day technical deliverables of the project and communicate status with other teams and senior leaders. This role partners with various technology groups and ensures the Application Delivery and PMO methodologies are appropriately followed. The Technical Lead will also work with senior leaders across UPR Digital Technology to ensure a seamless transition of the 3rd Party solutions from delivery through sustainment.

MAJOR RESPONSIBILITIES:

• Responsible for supporting all stages of the project life cycle from initiation, scoping, project staffing, project implementation, and transition to sustainment.
• Provide indirect leadership to a cross functional team of Architects, Product Owners, Software Developers, and Quality Engineers, both employee and contractor, in the delivery of projects small, medium, or large in conjunction with the Project Management Office.
• Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.
• Assist with vendor selection and management including technical oversight of drafting SOW's, RFP's, vendor evaluation, budgeting, monitoring progress through to implementation.
• Communicate time estimates on level of work to support projects, and meet schedules and timelines as agreed to. Ensure that the program delivery is timely, successful, and meets or exceeds the client group's expectations.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor's degree in Computer Science or Technology is required;
• or equivalent combination of education and experience.

EXPERIENCE:

• 7+ years' experience managing the delivery of technical solutions.
• 8+ years' experience in a large Information Technology or consulting organization with proven experience partnering with client groups in support of managing complex, multi-year and multi-location projects and programs.
• Experience in SAP Commerce, SAP ERPLite (basic), and SAP CheckOUt.
• Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.
• Experience with software and hardware management of Point-of-Sale Systems for Merchandise/Food & Beverage.
• Prior experience leading software and hardware Application Delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications.
• Proven successful experience in technical staffing selection and management for a wide range of IT solutions; or equivalent combination of education and experience.
• ; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE