Technical Help Desk Technician - Level 1 (Hdt1)-7884

CyberTrend’s leadership has 40 years of experience in the industry, and the company continues to serve as a technology leader on many defense projects and programs. Formed in 2010, CyberTrend has long-standing partnerships and clients, including partners like AWS and IBM, government agencies, the intelligence community, and defense contractors. We provide talented and exceptionally qualified IT, architectural, system, and software engineering personnel.
Requires TS/SCI with Poly Clearance
Responds to complicated user questions on a variety of software packages and local area network issues; Suggests and initiates improvements in computer Help Desk processes and operations; Works with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues; Provides advice, guidance, and direction to other Technical Help Desk Technicians with complicated user questions or requests; May assist in orienting, training, assigning and checking the work of lower level employees; Performs various administrative duties using a variety of software packages; Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.
Six (6) years experience supporting Help Desk activities responding to complicated user questions on a variety of software packages and local area network issues, leading helped desk teams, and providing guidance to junior Help Desk Technicians; Knowledge of a variety of supported computer software and local area network operations. High School Diploma or GED is required.
Qualifications

• Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
• Perform various administrative duties using a variety of software packages
• Provide technical assistance under supervision
• Respond to complicated user questions on a variety of software packages and local area network issues
• Suggest and initiates improvements in computer Help Desk processes and operations
• Work with information resources staff to share computer user issue

Desired Skills: JIRA, good communicator (written & oral), fast paced, past help-desk exp., analytical skills.
Benefits:

• Generous and competitive paid time off, scaled based on time in service, plus eleven paid annual holidays.
• CyberTrend pays 100% of the cost for the following benefits for its full-time employees: including medical (base plan), dental, vision, disability, life, EAP, and more.
• CyberTrend contributes 10% of your monthly gross salary to a SEP-IRA account. This retirement plan is non-contributory for the employee, has no vesting period, and is 100% owned and managed by the employee.
• Educational assistance up to $5,250 annually for work-related acitivies upon prior approval
• Training assistance up to $3,000 annually for work-related activities upon prior approval

CyberTrend provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.