Technical Help Desk Technician

Infinity Advanced Solutions is an SBA certified, Woman-owned, Small Business providing support to federal and private customers within the intelligence and defense industries. Infinity Advanced Solutions is committed to keeping up with the fast-paced, ever-evolving industry by staying competitive while concentrating on the needs of our customers.
Program Summary
This contract is a large, multi-year contract for the development, integration, deployment and sustainment of large, collection systems. The work that's being done on this contract is extremely important to the government and offers its team members the opportunity to work autonomously and explore new technologies. Join a tremendous technical team solving hard problems with true mission relevance on emerging technologies.
 
Position Summary
Responds to complicated user questions on a variety of software packages and local area network issues; Suggests and initiates improvements in computer Help Desk processes and operations; Works with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues; Provides advice, guidance, and direction to other Technical Help Desk Technicians with complicated user questions or requests; May assist in orienting, training, assigning and checking the work of lower level employees; Performs various administrative duties using a variety of software packages; Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.
Desired Skills
JIRA, good communicator (written & oral), fast paced, past help-desk exp., analytical skills
Qualifications

• Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
• Perform various administrative duties using a variety of software packages
• Provide technical assistance under supervision
• Respond to complicated user questions on a variety of software packages and local area network issues
• Suggest and initiates improvements in computer Help Desk processes and operations
• Work with information resources staff to share computer user issue

Required Experience

• Active TS/SCI w/Poly
• Six (6) years of experience supporting Help Desk activities responding to complicated user questions on a variety of software packages and local area network issues, leading helped desk teams, and providing guidance to junior Help Desk Technicians;
• Knowledge of a variety of supported computer software and local area network operations.
• High School Diploma or GED is required.

• Health Insurance – Three-tiered Health Plan, 75% employer paid
• Health Savings Account (HSA) – Company-paid portion contribution
• Flexible Spending Accounts (FSA) – Annual pretax salary deferrals
• Dependent Care Flexible Spending Account (DCAP) – Annual pretax salary deferrals
• Retirement (401K) – 12% employer contribution, vested immediately
• Paid Time Off (PTO) – Approximately four weeks PTO
• 11 Paid Holidays
• Maternity – Six weeks off
• Paternity/Adoption Leave – Two weeks off
• Short-Term Disability (STD) – Company paid, effective immediately
• Long-Term Disability (LTD) – Company paid, effective immediately
• Life/AD&D Insurance (LI/AD&D) – Company paid, effective immediately
• Education and Training – $5000 annual coverage relevant for professional development
• Company Logo Apparel -- $150 company-paid
• Fitness Benefit -- $350.00 annual fitness program reimbursement

Infinity Advanced Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.