Tech Writer (Forklift Products)

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
We are looking for a technical writer to join our team to support parts books and technical materials for our forklift product line. The ideal candidate will have a passion for serving our customers with accurate on time information, and enhancing the forklift content development process within Komatsu business partners.
Key Job Responsibilities

• Manage and define policies to support the customer experience.
  • Research and lead policy enhancement with Komatsu Japan and US business partners to support US sold product.
  • Establish policy rollout for assigned product with business partners.
  • Enhance workflow for content creation and delivery
• Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery
  • Analyze engineering and service information for machine updates and new products.
    • Research Bills of Materials and engineering changes from the factory.
    • Review and resolve notifications from distributors and customers for repairs and corrections that apply to manuals.
    • Attend design and planning meetings for new products or features
    • Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation
  • Manage illustration creation with business partners. Create illustrations as required.
    • Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data
    • Use Adobe Photoshop and Illustrator to create and modify illustrations
  • Manage projects through Asana / Instagantt project management tools
    • Update projects and meet deadlines
  • Create and maintain Standard Operating Procedures (SOP) to support the products.
• Participate in Continuous Improvement
  • Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.
  • Support department goals and initiatives
  • Other tasks as required by management

Qualifications/Requirements

• 4 year college degree in Technical Communication, Engineering or related field, or 5+ year work experience equivalent
• Mechanical and technical aptitude
• Direct or related experience in: Adobe Creative Suite, Framemaker, OxygenXML (XML editor), CreoView (CAD viewer), ERP BOM mgt.
• Computer proficiency in Microsoft Office 365 Product Suite. Basic script work experience a plus.
• IT Savvy
• Excellent English writing skills
• Effective time management

Additional Information
Performance Measurements:

• On time project management and completion
• Timely communication with business partners
• Timely completion of goals to support content and workflow improvement
• Ability to apply PDCA (Continuous Improvement) to everyday job responsibilities, goals, and to support future developments

Works with:
• Product Support (Marketing, Business partners, Komatsu owned groups)
• Enhance working relationships and policies
• Identify necessary content to support customers
• Trainers
• Basics of components and function
• Troubleshoot content support needs
• Factory Personnel (ex. engineers, assembly)
• Understand product functionality and details
• Understand Assembly and Disassembly Instructions.
• Understand running change history for product changes
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.