Address
Form of workWorking Location: PENNSYLVANIA, CENTER VALLEY
Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.
Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.
Our Purpose is to make people’s lives healthier, safer, and more fulfilling.
Our Core Values are reflected in all we do:Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.
Responsible for all facets of providing centralized Customer support concerning all Medical Systems Group electronic video personal computes and network products to OAI customers Sales Representatives Field Service Engineers (FSEs) and other related departments. Function as a MICROSOFT Windows administrator. Provide technical assistance to Product Managers and make suggestions for future product development on the Image Manager 7.x product.
- Answer inbound customer calls make outbound calls as necessary.
- Investigate and resolve issues problems concerning all Medical software products and update incident tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs.
- Provide 24 7 technical support on a rotating basis as required.
- Diagnose and troubleshoot the entire range of company electronic, video, and computer related products.
- Provide positive recommendations and solutions by understanding the needs of the customer and offer the best fit.
- Develop technical expertise to be able to provide First Call Resolution on as many customer issues as possible.
- Establish & maintain partnerships with all FSE Sales Representatives and Management to support defined business requirements and drive customer satisfaction.
- Maintain the test equipment rack make necessary repairs or replace test equipment to replicate customer conditions.
- Perform in-house and remote repairs on customer databases, Computer hardware upgrading and support.
- Establish & maintain partnerships with all FSE Sales Representatives and Management to support defined business requirements.
- Responsible for the collection and entry of incident tickets.
Required:
- Minimum of an Associate s Degree in Computer Science or Electronic Technology or equivalent knowledge
- Other Microsoft Certifications required and Novel Certifications preferred.
- Extensive user experience and solid working knowledge of personal computers and LAN concepts.
- Extensive user experience with personal computers. Working knowledge of popular software packages such as MICROSOFT Office etc.
- Work flexible hours as required.
- Professionalism: In addition to the above qualifications the candidate must agree to: Cooperate and participate as an effective team member in creating a positive working environment. Demonstrate positive OAI corporate citizenship. Ensure professional and timely communication with customers and sales reps in accordance with established Customer Service protocols. Recognize and adhere to established company and department policies and protocol including but not limited to: Appropriate dress. Appropriate behavior. Work station. Electronic communication. FTO policy. Receptive to positive and constructive feedback as provided by OAI Management. Strong communication skills both written and verbal
Preferred:
- Minimum two years experience as a Technical Support Engineer Level I preferred or business related experience. A+ certification preferred.
- Experience in telephone support preferred.
- Network + preferred. MCP preferred.
- Knowledge of electronic and video systems preferred.
- Knowledge of medical instrumentation hospital equipment systems preferred.
Why join Olympus?
Here, people matter—our health, our happiness, and our lives.
- Competitive salaries, annual bonus and 401(k)* with company match
- Comprehensive Medical, Dental, Visions coverage effective on start date
- 24/7 Employee Assistance Program
- Free virtual live and on-demand wellness classes
- Work-life balance supportive culture with hybrid and remote roles
- 12 Paid Holidays
- Educational Assistance
- Parental Leave and Adoption Assistance
- Volunteering and charitable donation match programs
- Diversity & Inclusion Programs including Colleague Affinity Networks
- On-Site Child Daycare, Café, Fitness Center**
*US Only
**Limited locations
We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.
About us:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||
