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Form of workJob Description
Title Mac/OS Tech Support Specialist
Type Contract to hire ( US Citizen or Green Card)
Location Pittsburgh PA (Strip District area) - onsite
Pay rate Commensurate with experience level.
Technical Expertise and Problem Resolution: Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications, including but not limited to MacOS, Linux, Slack, Zoom, Google Workspace, and Atlassian.
User Support and Efficiency Enhancement: Act as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools used within the organization.
Hardware System Management: Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, encompassing desktops, laptops, and servers.
Educational Initiatives and Workforce Empowerment: Deliver comprehensive training modules to empower employees with the knowledge and skills required to leverage software applications effectively and adhere to best practices in technology usage.
Documentation and Knowledge Management: Maintain meticulous records, updating and managing documentation that outlines troubleshooting methodologies, procedural steps, and standard operating procedures for routine technical tasks.
INDSEA1
Type Contract to hire ( US Citizen or Green Card)
Location Pittsburgh PA (Strip District area) - onsite
Pay rate Commensurate with experience level.
Technical Expertise and Problem Resolution: Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications, including but not limited to MacOS, Linux, Slack, Zoom, Google Workspace, and Atlassian.
User Support and Efficiency Enhancement: Act as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools used within the organization.
Hardware System Management: Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, encompassing desktops, laptops, and servers.
Educational Initiatives and Workforce Empowerment: Deliver comprehensive training modules to empower employees with the knowledge and skills required to leverage software applications effectively and adhere to best practices in technology usage.
Documentation and Knowledge Management: Maintain meticulous records, updating and managing documentation that outlines troubleshooting methodologies, procedural steps, and standard operating procedures for routine technical tasks.
- Continuous Learning and Technological Advancement: Allocate time for continuous professional development, staying abreast of the latest technological advancements and best practices to ensure the delivery of top-tier technical support and to maintain the organization's competitive edge in technological proficiency.
- Solid background in supporting and troubleshooting Slack, Zoom, Google Workspace, Atlassian, Linux, MacOS, and Windows.
- Robust problem-solving skills coupled with the ability to think both critically and independently.
- Strong communication skills with a flair for interpersonal relationships.
- The knack for managing diverse tasks and prioritizing effectively.
- Travel required within the Greater Pittsburgh area.
- Familiarity with the autonomous vehicle industry.
- Experience in dynamic tech or startup settings.
- Relevant certifications tied to the mentioned software or operating systems.
- Demonstrated interest in and engagement with technology-driven hobbies.
INDSEA1
