Tech Support Analyst Ii Us

Immediate need for a talented Tech Support Analyst. This is a 06+ Monthscontract opportunity with long-term potential and is located in San Ramon CA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-02176

Pay Range: $23 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Image, reimage, troubleshooting, diagnostics, customer satisfaction, updating case notes, updating customer, responding to emails, calls, texts, IMs, walk ups.
• Requires a detail-oriented professional with the ability to exceed work expectations and be an active participant in meeting corporate goals.
• Strong organizational, computer, customer service and analytical skills with a proven track record of success.
• Administration for Active Directory.
• Successfully manage Ticket queue for technical support of business applications and troubleshooting issues in desktop environment to resolution for users either hands-on or via remote desktop control.
• Maintains ownership of customer incidents to completion while prioritizing incident reports
• Executes incident investigation, diagnosis, and provision to resolution.
• Performs historical analysis of incidents to identify trends impacting SLAs.
• Management of ticket queues.
• Timely updates and resolution
• Detailed notes within tickets.
• Providing BMO end users all over the country with timely deployments of software delivery and hardware support and troubleshooting.
• In most cases, Premier Support as needed with 15-minute fulfilment requirement with users for time sensitive recovery.
• Windows 10 Deployment and support team member.
• Provide and ensure a high level of customer service and timely delivery of technical services and remote support.
• Maintains ownership of customer incidents to completion while prioritizing incident reports.
• Remote client L2 support for all US remote users and home users.
• Build laptops, deploy, and update software for all users nationwide.
• Candidate must live near San Ramon CA 94583.

Our client is a leading ITorganization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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