Tech Support Analyst I

Certified Great Place to Work 6 Years in a row!
Nourishing Connections
We exist to nourish connections with, and between, our teammates, guests + communities. We provide small town hospitality for every member of our Lazy Dog family and create experiences that allow people to enjoy the moment, and each other, over handcrafted food and drink.
Relevant
If you love to coordinate, prioritize, document, diagnose and troubleshoot incoming calls, while providing basic support services to Home Office teammates and restaurant operations with technology issues involving laptops, network services and business systems to maintain day-to-day business continuity, then this is the job for you.
What We Offer

• $28.00 - $31.00 / hour
• Achievable Bonus
• Paid Vacations
• Medical, Vision, Dental, and Life
• Company-paid meal card
• 401K plan with company match
• Opportunities for career advancement
• Amazing company culture
• Hybrid work schedule

Responsibilities

• Provide timely resolution of basic problems or escalation on behalf of teammates and restaurant operations.
• Evaluate, document, resolve and analyze trends to determine solutions and prevent future concerns.
• Continuously strive for root-cause resolution to include building automation scripts with various tools to resolve issues.
• Test corrective action to ensure issue has been adequately resolved.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Develop, document and implement Standard Operating Procedures and Service Guidelines relating to technology support.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources via the internet to aid in problem resolution.
• Identify and learn applicable software and hardware supported by the organization.
• Image and configure new user workstations and laptops.

Qualifications & Experience

• Bachelor's degree in Computer Science or Information Systems preferred.
• Certifications in currently used software applications a plus.
• Two years of related experience preferred.
• Willing to work holidays, weekends, and evenings to provide emergency restaurant support.
• Working Knowledge of basic computer hardware, including desktop PCs, networking equipment, SQL databases, wireless access points, printers/scanners and handheld devices.
• Experience with Point of Sale (POS) and Restaurant Applications (e.g. Aloha, QSR) desired.
• Knowledge or experience in various programming languages to assist with script automation.
• Ability to conduct research into a wide range of technology issues, as required.
• Strong analytical and problem-solving skills to diagnose, troubleshoot, and resolve issues.
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance environment.
• Experience working in a team-oriented, collaborative environment. Ability to present ideas in a team environment.
• Highly motivated and self-directed.
• Exceptional interpersonal and customer service skills, with a focus on rapport-building and listening capabilities.
• Ability to communicate clearly both verbally and in writing.
• Trusting, passionate, humble and gracious.
• Build lasting relationships with trust and respect.
• Create fun.

IND1
#ZR
Join Lazy Dog and be part of a culture of caring, great benefits, and continuous growth.

Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching, Opportunities for advancement