Team Supervisor (Overnights) #8122

Job Title: Team Supervisor
Location: Field
Department: Store Operations

FLSA: Non-Exempt

Summary:

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:
1. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
2. Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
3. Provide direction, motivation, and coaching for associates.
4. Recognize associates and celebrate accomplishments.
5. Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
6. Administrate check-in of external and internal vendors according to corporate procedures.
7. Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
Essential Functions:
1. Ability to work well individually as well as in a team environment
2. Excellent oral and written communication skills
3. Excellent customer service skills
4. Ability to work with little or no supervision
5. Detail oriented and excellent organizational skills
6. Good analytical, critical thinking and problem solving skills
7. Proven self-starter with demonstrated ability to make decisions
8. Excellent relationship building and leadership skills
9. Flexible availability which will include primarily third shift with an occasional 2nd shift, weekends, and holidays, based on business needs
10. Ability to learn and utilize the store’s technology
11. Must have reliable transportation
12. Must be at least 18 years old to be considered for this role
13. Ability to direct others and prioritize tasks
{W0010304.1}Preceding job description has been designed to indicate the general nature and level of work performed by
associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of associates assigned to this job.

Basic Qualifications:
1. High School Diploma or equivalent
2. Experience leading, developing and selecting teams
3. Experience effectively implementing change and demonstrated results in execution
4. Leadership experience in a fast-paced retail, food service, or fuel environment preferred
5. Experienced in all areas of store operations, including foodservice
6. Proven and consistently demonstrated skills in the following:
 Exceptional Customer Service
 Relationship Building
 Effective Communication

Job Type: Full-time

Pay: $17.50 - $21.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Supervisory: 2 years (Required)

Ability to Relocate:

• Hatboro, PA 19040: Relocate before starting work (Required)

Work Location: In person