Team Member/Customer Service

Sarah Elise Jewelry crafts timeless pieces that embody effortless elegance. Our jewelry is meticulously designed with the finest quality solid gold and ethically sourced natural diamonds, creating heirlooms to be cherished for generations.

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, assisting with inquiries, and ensuring customer satisfaction. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.

Duties:

- Assist customers with inquiries, product information, and order placement

- Provide exceptional customer service through phone, email, and chat support

- Resolve customer complaints or issues in a professional and timely manner

- Process returns, exchanges, and refunds according to company policies

- Conduct product demonstrations to showcase features and benefits

- Collaborate with other departments to ensure customer needs are met

- Maintain accurate customer records and update information as needed

- Assist with inventory management, including stock replenishment and organization

Skills:

- Excellent time management skills to prioritize tasks effectively

- Previous experience in jewelry sales or electronics sales is a plus

- Strong command of the English language, both written and verbal

- Ability to conduct product demos to showcase features and benefits

- Organizational skills to maintain accurate customer records and manage inventory

- Proven ability to sell products or services effectively

- Outstanding customer service skills with a focus on building positive relationships

Location: Manhattan

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Customer Service Representative.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person