Team Member

A&W® is looking for some fun and energetic Team Members! We offer a competitive wage, a 50% meal for each shift, 20% discount for off-duty meals, referral bonus program, recognition program and service rewards and additional benefits for full-time Team Members.
Why is A&W your new home?
A&W Restaurants is notable for being the first successful food franchise company and is America’s first restaurant chain to turn 100! As an employee you'll learn how to make our original craft Root Beer, which is crafted in-house with a proprietary blend of real cane sugar, water and herbs, bark, spices and berries. With exemplary quality and un-matched brand recognition, joining A&W Restaurants is an exciting step in any career!
Requirements/Responsibilities
This position contributes to A&W® success by providing fun, friendly, engaging, prompt service to all guests while serving quality food and beverages in a clean and comfortable environment. The ideal person for this job is someone who enjoys serving and helping customers, is engaged and positive, and enjoys what they do!
Summary of Key Responsibilities could include:
Makes decisions based on a guest-comes-first attitude.
Provides quality food and beverages consistently by adhering to all recipe and presentation standards. Follows health, safety and sanitation guides for all products.
Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure satisfaction.
Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
Maintains regular and consistent attendance and punctuality. Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
Supports company sales events and promotions. Offers additional menu items to guests. Remains up-to-date with product knowledge and company communications.
Ensures the safety of guests and Team Members by following A&W® policies and procedures, including those for cash handling and safety and security.
Maintains positive relationships with Team Members and embraces diversity. Works with Team Members to deliver engaging guest service and complete operational tasks.
Respects management’s authority and completes other duties as assigned.
Requirements for the position:
Strong interpersonal skills
Effectively communicate, orally and in writing with Team Members and guests
Learn new concepts and procedures quickly
Work in a team environment
Develop and maintain effective working relationships with Team Members
Physical Requirements:
Able to lift up to 40 pounds.
Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.
Equal Opportunity Employment
It is the policy of A&W Restaurants, Inc. to offer equal employment opportunity in all aspects of the employer/Team Member relationship without regard to race, color, religion, sex, pregnancy, national origin, ancestry, ago, disability, veteran status, marital status, sexual orientation, gender, gender identity, genetic information, tobacco smoking status, or any other status protected by law. A&W restaurants, Inc. act in compliance with the requirements and intent of applicable federal, state and local laws and regulations to protect the right to equal opportunity employment.
Other Duties
Please not this job description is not designed to cover or contain a comprehensive listing of activities of projects, duties or responsibilities that are required of the employer for this job. Duties, projects, responsibilities, and activities may change at any time with or without notice.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
A&W is an iconic brand that is experiencing a major renaissance under new franchisee ownership. The A&W Brand is owned by a partnership of international and domestic franchisees, including the National A&W Franchisees Association (NAWFA). With their years of experience working on the front lines of their own franchises, NAWFA helped restructure the A&W business model in 2011, bringing the brand back in line with its 100-year-old roots.
Since our franchisees bought A&W, we have poured all our energy into re-growing the brand that started in 1919. And since no one understands franchisees better than other franchisees, A&W is fully committed to creating long-term recurring cash flow and potential multi-generational wealth for our franchisees. We do that by focusing on growing profitable sales at the store level, and not just on collecting royalty fees.
The results have soared beyond expectations. Since 2011, we’ve experienced a brand resurgence with nearly 33% increases in same-store sales on average.
It started with cold, creamy Root Beer on a hot day, and the rest, as they say, is history.
A&W has a long history in this country, beginning with the first A&W Root Beer stand in 1919. Chain founder Roy Allen handed out his first handmade soda during a parade in Lodi, CA, to welcome home returning WWI vets. A century later, we have more than 625 restaurants from coast to coast (including a couple in Alaska), we make our Root Beer fresh in stores daily, and we’re still deeply connected to the small-town communities that have supported us all these years.
Pay: $11 / hour
Job Type: fulltime, parttime
Education: No education required
Work location: On-site