Team Member

CURRENT SCHEDULE

Tuesday 3:00pm - 9:00pm

Saturday 2:00pm - 9:00pm

Sunday 2:00pm - 8:00pm

Weekends are required to hold this position. Please note your schedule will change with additional hours in the warmer months. If you're unavailable, please do not apply.

Position Summary & Job Objective:

Honey & Hive Ice Cream Team members are part-time crew members who scoop and serve ice cream to customers, prep sundaes, make milkshakes, sell retail goods, run the register, keep the shop clean, change out tubs of ice cream, and perform several other important related tasks. Team Members also creates a welcoming environment by greeting customers, being patient, kind and providing a positive experience to customers.

At Honey & Hive Artisanal Ice Cream, we’re devoted to making handcrafted fresh ice creams and bringing community together. Our core values reflect the way bees operate in a hive colony: In Harmony. It is our passion to create unique and exciting ice creams and sorbets to liven up those taste buds. Our scoop shop is open to all ages, cultures, and backgrounds, build community and connect with family and friends while enjoying delicious ice cream. We create a fun and positive company culture so that guests feel welcomed, loved, and will continue to come back to Honey & Hive Artisanal Ice Cream for many years to come.

Here is what we offer our staff:

• Competitive wages (tips included)
• Free Ice Cream*
• Paid training & career growth opportunities

Essential Functions:

• Guest Engagement. Scoopers must constantly interact with guests while they wait in line, when they enter the shop, when getting their ice cream, at the registers and when they exit the premises.
• Flavor Host: Offer up flavor suggestions for guests by providing them with menu items or flavor ingredient answers.
• Scoop the perfect scoop for our guests. Scooping ice cream for up to 8 hours, multiple times per shift.
• Standing for up to 8 hours
• Must be able to accurately ring-up a purchase, operate our POS and registers. Be able to receive cash and give the accurate amount back.
• Make waffle cones. Mix batter, label batter, store batter, make cones with waffle iron, store cones, label cones, keep station clean as it is in the front of the house, open and close station.
• Follow shop standards and maintain shop cleanliness. This can include washing dishes, constructing and serving products according to recipes and/or service specs, cleaning facilities (floors, walls, bathrooms, freezers), uphold organization standards, put away orders according to standards and product maps.
• Washing empty tubs, cleaning floors after shift, wiping down counters and guest tables periodically during your shift.
• Restock the shop supplies. Scoopers restock retail, pull tubs to temper, restock the pint freezer, restock paper goods, restock cones, waffle batter, spoons, etc. multiple times a shift.
• Inform management when high moving items are low and following the FIFO system - first in, first out.
• Consolidate tubs of ice cream and replenish from the walk-in freezer.
• Pack online orders and ensure we are packing or scooping the correct order.
• Promptly answer the phones and give excellent customer service over the phone.
• Line host. Greet guests, redirect the line, answer questions, explain different ways to experience our shop, encourage ordering online, skip the line to buy pints, etc.
• Float. This is a combination of responsibilities (dishes, lobby cleaning, restocking, etc.) that aid in ensuring that those in the scooping rotation always have what they need to continue scooping.
• Tasting/sampling a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), to be able to better communicate to customers why they might enjoy each flavor.

We are currently open 6 days a week from 3-9pm on weekdays, 2-9pm on weekends during the slow season but our hours will change into the busy season with earlier hours. We do our best to balance opening and closing shifts for all Team Members so that everyone has a nice blend of several different activities and responsibilities of the day.

Job Qualifications – Please read thoroughly before applying:

Perform a variety of duties including scooping ice cream, handling cash, baking, cleaning, and maintaining excellent customer service. Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream weighing up to 25 pounds, supply orders, general cleaning, and maintenance, and standing for up to 8 hours per day.

• Must be able to work 1 weekend day every week, and at least 3-5 shifts a week depending on the season.
• Be responsible, caring, hardworking, organized and adhere to your schedule
• Ability to operate a POS (Point of Sale) system
• Basic Math skills, cash counting, etc
• Must have a flexible schedule during each season. Individuals may need to work nights, weekends, and/or holidays. Hours will change depending on the season/demand.
• Punctuality, reliability and fulfilling your shifts completely are mandatory.
• Maintain a positive, friendly, and outgoing attitude throughout the day.
• A highly organized, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.
• Guest catering experience is preferred. Please specify on your application if you have any.
• Must have a current Food Handler’s card before starting work. Details to follow if hired.
• Strong mathematics skills; comfortable handling money and counting back change.
• Excellent communication (both verbal and written) and interpersonal skills.
• Capable of standing up to 8 hours per day, restocking 25lb tubs of ice cream throughout shift and fulfilling cleaning duties during and after the end of shift.
• Ability to work in a slow or fast-paced environment.
• Ability to work independently, take initiative and a self-starter.
• Ability to handle a wide variety of tasks at one time while serving customers.
• A highly organized, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.

Job Type: Part-time

Pay: $16.00 - $23.00 per hour

Expected hours: No less than 24 per week

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• If hired, are you able to start this position immediately?
• Do you live locally?
• Are you available to work weekdays AND weekends and stay committed to your schedule?
• How many years of customer service experience do you have?
• Are you willing to provide managerial references for your previous employment?
• Are you willing to stand for up to 8 hours and lift 25lb tubs periodically during each shift?

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• ServSafe Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Maplewood, NJ 07040 (Required)

Work Location: In person