Address
Form of workGENERAL SUMMARY:
Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, manage the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient's expectations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals.
• Conducts all necessary and standardized training for all Optometric Assistant's. Initiate's team builder exercises that support HFO strategies to achieve training goals.
• Ensures team leverages the strengths and limitations of their individual employees when creating work assignments.
• Oversees patient flow and meets with Optometrists.
• Show sincere interest in others and their concerns while demonstrating tact and diplomacy. Relate to people in an open and friendly, accepting manner.
• Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer's questions. Handle multiple customers effectively with tact and a sense of urgency.
• Attend and conduct department and office meetings to promote and build effective teams to insure everyone is committed to corporate goals.
• Responsible for creating and maintaining the department schedule.
• Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department.
• Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Requires High School Diploma or G.E.D.
• Requires at least six months experience in the Optometric Tech position.
• Completion of all required training courses, including the HFHS Leadership Charge Training program.
• Requires the ability to read and understand information and ideas presented in writing; the ability to listen and understand information and ideas presented through spoken words and sentences; the ability to communicate information and ideas in speaking so others will understand; and the ability to use basic math skills
• Retail or Hospitality experience preferred
• American Board of Opticianry Certification (ABOC) and or National Contact Lens Examiners Certification (NCLE) preferred
• Prior management experience preferred
• Must have the ability to stand and walk for long periods of time and occasionally lift and or move up to 50 pounds
• Requires the leadership skills and drive to achieve office goals and outcomes
• Must be able to motivate and direct a team of professionals
• Requires completion of all training courses as directed by Henry Ford OptimEyes, including completing the HFHS Leadership Charge training program.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below:
• Communication Ownership
• Understanding Motivation
• Sensitivity Excellence
• Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
1.Be self-directed
2.Be flexible and committed to the team concept
3.Demonstrate teamwork, initiative and willingness to learn
4.Be open to new learning experiences
5.Accepts and respects diversity without judgment
6.Demonstrates customer service values
WORKING CONDITIONS:
Works in a retail optical environment. Requires evening and weekend hours.
Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, manage the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient's expectations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals.
• Conducts all necessary and standardized training for all Optometric Assistant's. Initiate's team builder exercises that support HFO strategies to achieve training goals.
• Ensures team leverages the strengths and limitations of their individual employees when creating work assignments.
• Oversees patient flow and meets with Optometrists.
• Show sincere interest in others and their concerns while demonstrating tact and diplomacy. Relate to people in an open and friendly, accepting manner.
• Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer's questions. Handle multiple customers effectively with tact and a sense of urgency.
• Attend and conduct department and office meetings to promote and build effective teams to insure everyone is committed to corporate goals.
• Responsible for creating and maintaining the department schedule.
• Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department.
• Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Requires High School Diploma or G.E.D.
• Requires at least six months experience in the Optometric Tech position.
• Completion of all required training courses, including the HFHS Leadership Charge Training program.
• Requires the ability to read and understand information and ideas presented in writing; the ability to listen and understand information and ideas presented through spoken words and sentences; the ability to communicate information and ideas in speaking so others will understand; and the ability to use basic math skills
• Retail or Hospitality experience preferred
• American Board of Opticianry Certification (ABOC) and or National Contact Lens Examiners Certification (NCLE) preferred
• Prior management experience preferred
• Must have the ability to stand and walk for long periods of time and occasionally lift and or move up to 50 pounds
• Requires the leadership skills and drive to achieve office goals and outcomes
• Must be able to motivate and direct a team of professionals
• Requires completion of all training courses as directed by Henry Ford OptimEyes, including completing the HFHS Leadership Charge training program.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below:
• Communication Ownership
• Understanding Motivation
• Sensitivity Excellence
• Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
1.Be self-directed
2.Be flexible and committed to the team concept
3.Demonstrate teamwork, initiative and willingness to learn
4.Be open to new learning experiences
5.Accepts and respects diversity without judgment
6.Demonstrates customer service values
WORKING CONDITIONS:
Works in a retail optical environment. Requires evening and weekend hours.
