- Create a cohesive team environment through consistent management
- Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
- Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
- Perform root cause analysis and identify opportunities to improve efficiencies
- Ensure direct reports meet their goals and follow departmental processes
- Responsible for day to day operations of Service Desk
- Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client
What you'll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
- Open floor plan environment where collaboration is highly encouraged!
- High school diploma or equivalent required
- 2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
- Good interpersonal skills
- Excellent attention to detail and organization skills
- Effective time management and organizational skills
- Excellent verbal and written communication skills
- Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
- Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes
Listed salary ranges may vary based on experience, qualifications, and local market.