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SalaryMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
Reports To:Case Management Manager
Responsibilities and Duties:
- Answer incoming calls
- Process reorders and service order requests
- Manage faxes coming into the Workflow and route accordingly
- Process all non-focus product orders
- Verify insurance coverage and previous DME history as required
- Collect method of payment as required by MSC protocol
- Contact appropriate parties to obtain any missing information as necessary
- Input patient information and orders into system
- Generate medical necessity forms as required for billing
- Schedule deliveries accordingly
- Maintain ongoing daily communication with team members
- Manage day to day planning to maintain effective work force for the Tier l team
- Influence positive outcomes
- Inspire and motivate team to achieve goals and increase production
- Responds to daily questions posed by Tier l Case Managers
- Identify challenges/opportunity for training of Tier l Case Managers
- Support Tier l Case Managers with customer escalations to resolution
- Assist with training/support of Tier l Case Managers
- Assist Case Management Manager with reporting as assigned
- Assist Case Management Manager with development of quality assurance program for the tier 1 team.
- Evaluate results of performance and provide feedback to Case Management Manager in a timely fashion
- Perform other duties as assigned
Qualifications:
Education: Graduate of an accredited high school.
Experience/Knowledge/Skills/Physical Requirements:
- Minimum of 2 year of progressively responsible customer service experience.
- Knowledge and understanding of intake implication of industry change.
- Customer oriented with excellent oral and written communication skills
- Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
- Ability to organize and coordinate multiple tasks
- Ability to Problem Solve Independently
- Detailed Oriented
- Self-Starter
