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SalaryJob Description
The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking a Taxpayer Service Specialist 1to join their Operations team. This division administers, enforces, and educates stakeholders on the state's alcoholic beverage control laws. There are four bureaus within the Alcohol & Tax Operations Division:
- Licensing Administration
- Regulatory Compliance
- Fulfillment and Distribution
- Revenue Operations
- Assist and advise taxpayers in meeting their Iowa tax obligations. This assistance is entry-level, technical, and covers a narrow range of detailed tax information, as well as, certain elements of a wider range of tax types.
- Interview taxpayers to determine their tax situation.
- Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login errors, password resets, and relaying refund/billing amounts, and general tax information.
- Consult with taxpayers in the preparation of tax returns by answering simple inquiries and escalating more complex inquiries to a Taxpayer Services Specialist 2 or 3, or to the appropriate Department of Revenue contact.
- Provide support to the front desk and walk-in customers.
Preference will be given to candidates with experience in the following:
- Principles and processes for providing customer service and the ability to identify issues and explain various courses of action
- Analysis and reporting of financial and tax information
- Responding to inquiries and communication via phone, email, and in person
- Ability to identify issues and explain various courses of action for resolution
- Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
- Communication and comprehensions skills
- Knowledge of business, accounting, and office practices and procedures
The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and business casual attire. We have a great total compensation package for all of our full-time employees, including:
- Iowa Public Employees' Retirement System (IPERS)
- Retirement Investors Club (RIC)
- Health, Dental and Vision Insurance
- Vacation Leave
- Sick Leave
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability Insurance
The mission of the Iowa Department of Revenue is to serve Iowans and support the state government by collecting all taxes required by law, but no more. Our strength is driven by the skills, talents, and diversity of our people. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.
Applicants must live within the State of Iowa to qualify for this position.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited college or university with an associate’s degree in any field.
2) A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
3) Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
For additional information, please click on this link to view the job description. (Download PDF reader)
