Tax Service Team Lead

ADP is hiring a Tax Service Team Lead.

• Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems?
• Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
• Are you a trusted advisor who delivers on promises every time?

Well, this may be the role for you. Ready to make your mark?
This role you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.
To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead daily activities of the team to ensure that all work is completed according to scheduled deadlines. Train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you can expect on a typical day:

• Leadership Magnet . Someone your leader can trust, and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision.
• People First . You're a relationship builder who wants to help others, grow friendships, and support people.
• Collaborative Spirit . You achieve more with others and value an inclusive culture where you can be you.
• Will spend a portion of time performing the work unsupervised. Responsible for the results of the team. Works within established precedents and practices. Analyzes information to solve on-going problems.

WHAT YOU'LL DO: Responsibilities

• Serve as a resource for team members, based on a strong working knowledge of the team's day to day functionalities
• May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities, and overall goals
• Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals, and Associate's individual development plans and training needs
• May monitor associate/client interactions utilizing the quality monitoring system and evaluate calls to ensure that World Class Service is being delivered based on the guidelines provided
• May oversee the use of standard process workflows by team
• May train and mentor team members and identify development needs, working with Leadership to coordinate additional training as needed
• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Will serve as an acting backup to the Team Manager, providing leadership, guidance, and direction to team members in the absence of the manager
• Will provide feedback on individual performance of associate's to leadership
• Provide direct feedback to Associates on areas of opportunities to enhance services provided to the client
• Will contribute to providing feedback to Leadership for associate performance appraisals
• Utilize sound judgment to escalate issues that may require intervention of the Team Manager
• Analyze team statistics and prepare reports
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.
• Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
• Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent
• Gathering a full understanding of business/function and/or corporate strategy and how related teams and coordinate their efforts and resources to achieve the overall objective

TO SUCCEED IN THIS ROLE: Requirements

• Minimum of three years of experience in client service or tax operations
• At least one year of people leadership experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $55,900.00 - $113,700.00 / Year
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.